I received a error message #Oxc19a0020 in my HP office jet 6500 printer

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I have a office jet 6500 E710n-z and will not print I received a message error #Oxc19a0020.can you help me.I have tried to make copies and I just keep getting this error code, I have followed the instructions of turning the power off and disconnecting the power for 10 seconds and try again, no change I have taken the ink out and cleaned as instructed no change

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