My HP officejet pro 6978 printer keeps saying it is offline when I try to print but when I run diagnostic is says its online. I am able to print from my cellphone via Wifi but not my computer
Hi,
Please uninstall and reinstall the full feature printer software and drivers and follow these steps:
-Uninstall the printer software from the computer
-Download the full feature software and drivers by clicking on the link below
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/11161264
-Install the full feature software and drivers into the computer
-Once you have downloaded and installed the full feature software and drivers, you will be able to print and scan from your computer