My printer HP Officejet 4655 is only printing blank pages

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My printer HP Officejet 4655 is only printing blank pages.
It does not appear to print black ink even though we just changed the ink cartridge. I made sure it is the correct cartridge and it does not appear to be dirty. None of our computers can print. Its just blank pages that print out, I have the product number, serial number and service ID if that helps

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