QuickBooks is designed and coded for the Windows DPI (Dot per Inch). It is a setting of -100% (smaller in size). Some of the computers that have high resolution have different settings of DPI. It can lie between 125 to 150 %. Due to this change in screen resolution or DPI, users can face QuickBooks display issues on the Windows system such as huge fonts, unfit screens, and missing buttons/options
If you want to know more about QuickBooks display issues on Windows 10, we are here to explain with the best possible details. In this particular article, we will also talk about what this error means, its symptoms, and effective ways to get rid of display issues in QuickBooks.
What Are QuickBooks Display Issues?
QuickBooks users receive display issues when they switch to the monitor with high resolution (1920 x 1200 resolution or higher). The wrong DPI settings, font settings, display settings, view preferences cause QuickBooks Desktop display issues.
Along with that, you can face other sorts of display issues. For example, you might notice a black screen instead of a white screen. This issue may arise due to the overuse of products. Besides that, you won’t be able to see all the options located on the edges of the window.
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How Does QuickBooks Online Display Issues Affect Your PC?
For a better QuickBooks display, Windows font and resolution settings are important. If these settings are not configured properly on time, you may encounter QuickBooks 2016 display issues on Windows 10.
Apart from QuickBooks Desktop display issues, you may observe other symptoms on your system. A few of them are as follows:
- Translation Form will not fit your computer screen.
- Icons that usually appear on the top right of the screen will not display.
- Buttons will not be found.
- Fonts will be quite large.
- The screen distorts when you try to minimize or maximize the screen.
- Label disappearance and field overwriting.
- The status of paid invoices will be truncated.
- The home page shows nothing but a blank screen.
These are the symptoms that you will surely find on your screen. It happens due to incorrect resolution or font settings. Therefore, it is necessary to fix the font, screen resolution, and DPI (Dot per Inch).
Importance of DPI
QuickBooks is designed and coded for the Windows DPI (Dot per Inch). It is a setting of -100% (smaller in size). Some of the computers that have high resolution have different settings of DPI. It can lie between 125 to 150 %. Due to this change in screen resolution or DPI, users can face display issues in QuickBooks on the Windows system.
Resolve QuickBooks 2016 Display Issues on Windows 10
If you are unable to see the options on your screen properly (because of the high screen resolution and higher DPI), it is a direct indication of QuickBooks Online display issues.
To fix this display issue one can adjust the display settings of your computer. You can also modify the View Preference in your QuickBooks software. If nothing works then you can adjust the Windows DPI settings and modify the screen resolution settings of your system (based on your Windows version).
This will resolve the error and your display will be fine. If required then you can try other ways such as run reboot.bat, update the video card drivers, and check the compatibility view so that you don’t face any issues related to the display. Let’s check out all these methods in more detail.
Fix 1: Restart QuickBooks Desktop
The first thing we will do is to end the task in the Task Manager and restart the QuickBooks program. To do so, you can walk through the following steps:
- Restart your QuickBooks Desktop.
- Click on the “Start” menu.
- Type “Task Manager” in the search bar.
- Switch to the “Processes” tab so you can view the current programs that are running on your computer.
- Here, check for the “QuickBooks (32 bit) or exe file.
- Once found, click on it and select the “End Processor Task” option.
In case you don’t find such a task then it indicates that the program is already closed. Once done, you can reboot your system and check for the error if it persists. If yes, then you should configure the display settings.
Fix 2: Change the Display Settings
Since the error is associated with the display so, in this method, we will adjust the setting of your system’s display. Let’s know how to do that.
- Close your QuickBooks software.
- Now, click on the Windows “Start” menu.
- Then, find the QuickBooks program on your computer.
- When the app appears in the result, click right on the QuickBooks icon.
- Then, choose the “Open File Location” option.
- When you see the file with files, click right on the “QuickBooks.exe” file.
- Then, click on the “Properties” option.
- When the “Properties” window opens, switch to the “Compatibility” tab.
- Now, check the “Disable display scaling on high DPI settings” box.
- Also, choose “Change high DPI settings” and “Override high DPI scaling behavior” options to adjust the settings.
- Then, hit the “Apply” button.
- Click the “OK” button.
This is how you can adjust the settings in different ways. All you have to do is disable the high DPI settings for your display so that you can view options within a screen perfect DPI.
Fix 3: Modify the QuickBooks View Preferences
By adjusting the view preferences, you can fix the desktop view in the way you want it to be. This can be done right within QuickBooks software. For better clarity, go through the following steps:
- Launch QuickBooks Desktop.
- Go to the “Edit” menu.
- Choose the “Preferences” option.
- Now, click on the “Desktop View” option in the list.
- Then, click on the “My Preferences” tab.
- From the “View” section, hit the “One Window” option.
- Click the “OK” button.
Once you are done following these steps, your QuickBooks software will be displayed in the desktop view which means you can view the fonts and DPI in an appropriate size. This way you can get rid of QuickBooks 2018 display issues.
Fix 4: Adjust Windows DPI Settings
The default DPI setting rests below 100% which is smaller and appropriate for display size. Some of the computers that have high resolution have different settings of DPI. It can lie between 125 to 150%.
If you think that your system has more DPI set than it should be then you can adjust it or turn it to the default settings. Now, this can be done in different ways based on your Windows version including Windows 10 and 8/8.1.
Let’s know how you can fix QuickBooks desktop display issues by adjusting the DPI settings on your Windows computer.
Change DPI in Windows 10
- Open the “Control Panel” on your computer.
- Go to the “Appearance and Personalization” link.
- Click on the “Change Item Size” section.
- Now, click on the “Set custom scaling” option.
- Choose the “100%” scale from the drop-down menu.
- Then, hit the “OK” button to save your applied actions.
Change DPI in Windows 8 and Windows 8.1
- Click right on your desktop and choose the “Screen” option.
- Then, click on the “Make text & other items bigger or smaller” option. It must be located at the bottom of the “Display Settings”.
- Also, make sure that the “allow me to select one scaling level for my displays” option is not selected.
- Then, you can set the display setting (less than 100%) using the slider. This will adjust the fonts and other items normally.
Change DPI in Windows 7
- Click right on your desktop.
- Choose the “Screen” option.
- Select “Display settings”.
- Click on the “Make text and items larger” option.
- Click on the option located next to the “smaller-100%”.
- Press “Ctrl + S” to save changes.
Change DPI in Windows Vista
- Click right on your desktop.
- Choose the “Screen” option.
- Choose “Adjust font size (DPI)” on the left.
- Hit the “Default” option.
Change DPI in Windows XP
- Click right on your desktop.
- Choose the “Properties” option.
- Then, click on the “Settings” option.
- Choose the “Advanced” option.
- Now change the “DPI settings” to 96 (Normal size).
After applying these settings on your Windows computer, you can save the settings. Thereafter, you can reboot your computer to reflect the changes. This will surely remove the QuickBooks display issues on your screen.
Fix 5: Set the Windows Screen Resolution
After adjusting the DPI settings, you can also set the screen resolution of your Windows computer. The procedure of doing so can vary in Windows 10 and Windows 8, 8.1 and thus, we are showing the steps for both.
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Adjust Screen Resolution in Windows 10
- On your desktop screen, click right and choose the “Display” option from the right-click context menu.
- Now, go to the “Advance Display Settings” option on the left.
- In case you see more display options then click on “Display” and select the “display you need to modify” option.
- Then, switch to the “Resolution” section.
- Click on the resolution which should be 1024 x 768 or higher.
- After applying the changes, click on the “Keep the Changes”.
Adjust Screen Resolution in Windows 8
- On your desktop screen, click right and choose the “Display” option from the right-click context menu.
- Select the “Screen” option.
- Click on the resolution which should be 1024 x 768 or higher.
- After applying the changes, click on the “Keep the Changes”.
This is how you can change the screen resolution of your Windows computer. Thereafter, the QuickBooks 2017 display issues will be resolved.
Fix 6: Check the Compatibility View
In this fixation method, you are required to check the compatibility view for your QuickBooks program. To do so, you can pursue the instruction stated below:
- Visit your web browser and go to the menu.
- Then, click on the “Tools” option.
- Select the “Compatibility View Settings” option.
- Use “Alt + T” keys to enable your tools menu.
- Under the “Add this Website” option, make sure that the “intuit.com” and “qbo.intuit.com” options are not marked.
- Also, make sure that the “Display all websites in Compatibility View” option is unmarked.
- Another option “Include updated website lists from Microsoft” is not checked.
- Now, close all the windows of your Internet Explorer.
Once done performing these actions, you can launch the QuickBooks program and login into your QuickBooks added account. This time it will now display any errors related to QuickBooks 2018 display issues on Windows 10 and Windows 8/8.1.
Fix 7: Run Reboot.bat Files
By running the reboot.bat file, you can repair the display issues. This will register the QuickBooks program files again so the chances are you don’t see any error on your screen. Below are the following steps to re-register your QuickBooks program files.
- On your QuickBooks program icon, click right.
- Then, choose the “Open file location”.
- Then, click right on “bat files”.
- Click on the “Run as an”.
- Also, make sure that you run the “bat file” with the admin rights.
- Thereafter the file will show you reboot or bat based on the settings of Windows folder options.
- Then, you will see a black screen with scrolling names. This will end up on the “bat file”.
Please remember that you don’t close the window manually. After running the .bat file with administrative privileges, the errors will be fixed.
Fix 8: Upgrade Video Card Drivers
Outdated video card drivers can also be the reason that you are facing QuickBooks display issues on Windows 10. Therefore, in this method, you will read about updating video card drivers. This can be done via the Control Panel. Here is how to do that.
- Click on the “Start” button.
- Go to the “Control Panel”.
- Click on the “Device” option.
- Click right on the video card.
- Select the “Update Driver” option.
If you want to update the driver manually then you can type the name of the video card in the search bar and update the driver. This can be done via Device Manager and the driver will be available in the Display Adapters section.
Thereafter, you can launch the web browser on the system where you want to install the drivers. Then, browse the manufacturer’s website, search for the compatible video card driver, and download the file.
You can then launch the file to complete the installation process using the screens on your screen. Do not forget to restart the system after installing the drivers.
Fix 9: Switch to Basic Windows Theme
If you are constantly facing display issues while using QuickBooks then you can change the theme of your Windows computer. By switching to the basic theme, your setting can be rest and you can view the screen normally. This can be done from the Control Panel where you can go to the Personalization and select Windows 7 basic.
- Click on the “Start” button.
- Select the “Control Panel”.
- Click on the “Personalization” option.
- When you see the “Basic & High Contrast Themes”, click the “Windows 7 basic”.
After following these steps, you can restart your computer. Thereafter, launch your QuickBooks program and check if you have repaired the display issues.
Closure
Display issues can be quite annoying as you won’t be able to see all the options located on the edges of the window. However, these issues can be resolved if you adjust the display settings accordingly. In this guide, we have provided you a number of solutions through which you can fix the error at the earliest.
For instance, you can try relaunching the QB program, change the QB view preference (Desktop view), adjust the DPI settings, set the screen resolution, check the compatibility view, run reboot.bat, and update the video card drivers if required. You can implement these methods one by one. Hopefully, you find this guide effective to resolve QuickBooks display issues.
If your QuickBooks program ran into other sorts of errors then we have some guides to help you out. Check out the following links to find the solutions for stubborn errors in QuickBooks.