A Complete Guide to Fix Netflix Site Error

netflix site error we were unable to process your request

Netflix site error is one of the most common Netflix errors. It generally looks like the following on the streaming devices:

Netflix site error We were unable to process your request.
Please go to the Netflix home page by clicking the button below.

It occurs due to the information stored in your browsers that needs to be refreshed from time to time, or due to the network connectivity issue. Let’s understand more about the Netflix site error in detail before giving you solutions to overcome.

What causes Netflix Site Error?

You must have witnessed this error as soon as you launch Netflix application to stream your favorite shows and movies. This suggests that the issue could be either with an incompatible browser or server. To list all the possibilities, let us discuss all of them in detail.

Browser Cookies or Cached Data – When you visit any website, the browser saves the history of your searches in the form of cookies and cached data. Netflix site error occurs due to the influx of old cookies that consumes more RAM space in the system thereby not allowing any new application or program to function. These cookies and caches require treatment from time to time. 

Network Connectivity – It could be an unreliable or unstable home network connection that gives the Netflix site error message while using the application. Netflix needs at least 4 Mbps data speed for efficient or smooth streaming. Always check your home network connection. Reboot the connection and then connect with Netflix to see if it fixes the error.

Incompatible Web Browser – At times browser temporarily does not support Netflix application. In such a case, try to stream Netflix using the incognito mode. If still, it gives you Netflix site error, try to use Netflix on a different browser to see if it works.

Netflix site error VPN – Netflix site error occurs when you are using an incompatible VPN or proxy server to stream Netflix. In other words, Netflix blocked your IP address because your VPN provider does not work with Netflix.

Using multiple devices from the same person’s account –  The most common occurrence of Netflix site error when multiple devices are streaming at the same time from the same device. Depending on the subscription plan you choose, it comes with the friends-family feature that allows watching videos on more than one screen at a time. When the screen limit exceeds, it prevents Netflix from streaming. 

Now that you’re aware of the causes of this technical issue, let us provide you some hacks to fix the Netflix site error issue. 

Netflix Site Error Fix

Here are the five best ways that can fix the Netflix playback error. Always ensure to apply these solutions in their specific order.

Fix 1 – Sign on another device

To check whether the source of the problem is the streaming device or your home network connection, sign in to Netflix on a different device using the same WiFi network. In case, you are already signed in to your account on another device, first, you need to sign out and then sign back in again.

Fix 2 – Clear at the Cache and browsing history from your web browser

To fix Netflix site error on your streaming device, you need to clear all the cache and browsing history by following these steps :

  • Visit netflix.com/clearcookies to remove all the cached data and cookies from your browser. Please note that it will sign out from your account.
  • Once done, log in back to your Netflix account using an email address and password. 
  • Try to connect Netflix to your streaming devices to see if it resolves the error.

Fix 3 – Restart your browser

Sometimes, the most simple and yet efficient way to fix Netflix site error message while streaming video is to relaunch your web browser. Do the following :

  • Exit your web browser.
  • Launch your browser again and visit Netflix.com
Visit - Netflix Site error
  • Log in with your email address and password.
  • Stream any video to check if it is working well.

Meanwhile, you can also use an alternate browser to stream Netflix. Follow the link below to find the compatible browsers that support Netflix’s application. 

Fix 4 – Reboot your computer

If you have tried everything, so far, but your streaming device still gives you the Netflix site error message, in that case, you can restart your computer to see if it fixes the error. Shut your computer down completely and restart. Now, sign in to Netflix and see if you’re able to stream again without any error. 

Fix 5 – Restart your home network or Wifi connection 

To execute this step, you need to turn off your home network equipment, leave it unplugged for at least a minute before plugging each device back in one at a time. Please follow these steps:

  • Turn off your computer as well as your router.
  • Unplug your router or modem from the power source and wait for at least a minute before plugging back all equipment to its place. 
unplug - netflix site error
  • Plugin the router and wait until the indicator lights start blinking again.
plug - netflix site error
  • Turn your PC on and connect to Netflix again. 

If the issue of Netflix site error is still there while using Netflix app, feel free to approach our technical experts as they are adept in providing out of box solutions for your streaming device. Also, for any other Netflix issue such as Netflix error code m7361 1253, Netflix error 40104, etc that prevents you to stream Netflix, please let us know and we will be there for you.