Netflix Error Code NW-2-5

Netflix Error Code NW-2-5

Netflix Error Code NW-2-5

Netflix Code NW-2-5 error usually occurs due to interruption between the device that you are streaming the application on and the connection. If Netflix has encountered this error, then you must check with your home network for a solution. 

Smart televisions nowadays come with inbuilt set-top boxes or require a home network to connect to these applications. If you get Netflix code NW-2-5 on LG smart TV then you must ensure that the home network is well connected to the device or else restart the complete setup. At times, fixing code NW-2-5 Netflix error on Samsung smart TV gets difficult, though some tips can definitely get your favorite series streaming back on your smart TV.

netflix error code nw-2-5

What is Netflix Code NW-2-5?


Netflix code NW-2-5 error signifies that there is either an internet connectivity issue or the router problem, which is giving you a hard time streaming movies on Netflix.  

Tips to Fix Netflix Error Code NW-2-5 


  • Check the network you are connected to is supporting the streaming of Netflix.
  • Check the connectivity of the device. Streaming or opening some other application or running some video can get you the required information. Some devices have an inbuilt function to test the connection of the internet.
  • Restarting the device can definitely help sometimes before doing any other complex activity.
  • Checking the DNS setting if available on the device is also helpful.
dns setting - Netflix error code nw-2-5
  • Shut off and restart the home network. Sometimes plugging out the wire of the modems and routers that are sources of the internet can also be helpful because that helps in clearing any cache or junk accumulated during the streaming. It also clears off records and starts afresh.
  • Using an Ethernet cable provides the best experience of Netflix and if that is not possible then one can always check to modify the network signals and trap the strongest ones for better connectivity.
  • If the connection still does not get better than the issue might be lying with the service providers and the network might below form their side. Thus asking help or requesting details about the issue from the provider can save you more.

Netflix Error NW-2-5 is Primarily Caused by Network Issues


Netflix Error code NW-2-5 signifies that there is a genuine network connectivity issue. Due to such error, it does not allow your device to stream any content on Netflix. It typically occurs due to the range of devices including PlayStation, Xbox 360/One, Wii U, smart TV, and Blu-Ray Player among others. You don’t need to have any technical skills in order to fix the Netflix code NW-2-5 error. We have drafted a tutorial that will help you understand the error code in detail and guide you on how to fix it on your own also.

Netflix error code NW-2-5 occurs often after the Netflix application update. You come across Netflix’s notification saying ‘’couldn’t connect to Netflix. Please try again or restart your home network and a streaming device.’’ Here are some methods that can help you fix Netflix code NW-2-5 error on your Smart TV and other devices.

Ways to Fix Netflix Error Code NW-2-5 on Your Smart TV


Test Your Internet Connection – To ensure that your Internet is not giving you trouble, consider running a network connection test. You can use the one powered by Netflix – fast.com, as it checks the connection and the data speed to its own servers. Else one can find plenty of options online.

Check if your network allows the Netflix streaming app – Netflix error NW-2-5 occurs when there is a block set up by your Wifi network. There are high chances that you are using public Wi-Fi or one in your office, airport lounge or college library. All the public internet works usually put a blockage to certain streaming applications. They also have limited bandwidth or sometimes a slow data speed that actually bars the performance of Netflix. 

Bypass the Router – Netflix code NW-2-5 error occurs when your W-Fi router is attached to one of your modems. In this case, reboot your network and try the following steps after that. 

  • Turn off your Smart TV or just unplug the TV cable.
  • Connect Smart TV with the modem using an Ethernet Cable.
  • Unplug the modem for at least 30 seconds and attach the plug again. Wait until the lights start blinking again. 
  • Turn on the TV and connect with Netflix to resume. 

Restart your Smart TV – Turn Off your TV first and then unplug the power cable. Give a gap of at least one minute between turning the TV off and detaching the power cable. Turn on the TV now and plug the device. Open Netflix application and check the streaming now. 

Boost your Wi-Fi Signal – Always keep your router away from wireless devices such as smartphones, microwaves, radios, wireless speakers, etc. This way the signal interference would be fixed. If the signal is still low, try to place the router at the height, for instance, a shelf or upper cabinet in your room. You can also hang the router like a wall clock to strengthen its signal.

British Telecom Internet Service – Reports suggest that BT users face a lot of issues streaming Netflix as they always get Netflix error NW-2-5. It is because Netflix is blocked by BT Parental control and in such cases, all you need to do is alter your network configurations with BT. Here are the steps :

  • Log in to MY BT connection using the username and password.
  • Post logged in, navigate to BT parental control and then to Personalize your settings.
  • Post that, turn off your BT parental controls and the changes to configuration would be applied after 10 minutes.

How to Fix Netflix Error NW-2-5 Issues in XBox One and XBox 360


Netflix Error code NW-2-5 might stop you from accessing your favorite gaming consoles such as Xbox One and Xbox 360. Read on for solutions:

Check your network if it supports Netflix Streaming – Check with your network administrator about Netflix streaming application. There are chances that it might be intentionally blocked by your service provider. It usually happens if you are using the Wi-Fi service provided in the public domain. They have finite or limited bandwidth to connect to Netflix and chances are you must be getting Netflix NW-2-5 error code due to that. Also, if you use the mobile network data to stream Netflix, they often have slower internet speeds than cable internet or DSL.

Check your Internet connection – Always test your internet connection by running a network connection test. Use fast.com, which is powered by Netflix, to check the data speed. If your connection test is not giving good results or you are unable to open another service or app, approach your device manufacturer for help.  If your connection is successful and you can access other general or streaming apps, continue troubleshooting by testing your internet connection.

Test Your Internet Connection  

  1. Check your Xbox 360 DNS configuration by clicking on the main menu and click Settings.
  2. Press the Guide button on the controller.
  3. Go to Settings followed by System Settings and then to Network Settings.
  4. Choose the available network and then go to Configure Network.
  5. Select Wireless Network and select Test Xbox LIVE Connection.
  6. Select Continue.

Confirm your DNS Settings

  1. Press the Guide button on your Xbox’s Controller
  2. Go to settings and click System Settings
  3. Select Network Settings
  4. Choose a network and select Configure Network
  5. Select DNS Settings and choose Automatic
  6. Turn off your Xbox device, wait for 30 seconds and then turn it on.
  7. Try to connect Netflix with your device and relaunch.

Reboot your Home Network – Unplug your Xbox and home network devices for 30 seconds before switching each device one by one.

  • Turn off and unplug your Xbox device.
  • Unplug your Wi-Fi router while turning it off for 30 seconds.
  • Replug your modem again and wait for indicator lights on the device to blink again. 
  • Try to turn on the Xbox device and connect Netflix again.

Strengthen your Wi-Fi Signal – If you are still getting trouble and the screen still shows Netflix error code NW-2-5, try ways to improve your wireless connectivity. 

  • Try to move the router to a new location and the chances are you may get good internet reception.
  • Keep any wireless devices such as Bluetooth speaker, wireless headsets, smartphone and other wireless devices at a distance from a router. Infrared and Wireless interference may affect the router connectivity when you try to connect over WiFi. 
  • Try to elevate your router to a certain height, if possible try to hang the router like a wall clock or try to keep at the top cabinet or upper shelf in your room.

Try to connect your Xbox device directly to your Router – Try bypassing the router which will help you diagnose the problem if it is a router issue or wireless connectivity trouble. Try to turn off your gaming console in the first place and plug your Xbox device directly with the modem via Ethernet cable. Unplug your modem and resume after a minute and wait until all the indicator lights start blinking again. Switch on your Xbox now and connect Netflix to stream. 

  • If your streaming resumed – This means you have bypassed your router and successfully synced your Netflix with the modem. Chances are that your router is the source of the glitch. Bypassing your router would get you the streaming back but this is the permanent solution. In this case, you need to contact your service provider to reset or reconfigure your router settings. 
  • If you’re still unable to stream – You have to contact your wireless connectivity manufacturer to make sure that your modem and the internet service fall in line.

If everything above mentioned fails – Try to approach your internet service provider. They could help resolve the network connectivity issues by identifying if the router was set up correctly to connect with other devices on your home network.

How to Fix Netflix error code NW-2-5 on PlayStation 3 and 4


Other gaming devices that usually face Netflix error code NW-2- 5 are Playstation 3 and 4. All you need to do is to set up the correct configurations or check whether the internet connection is stable or not. We will tell you all the possible ways to fix this issue. 

Check your network if it supports Netflix Streaming – Check with your network administrator about Netflix streaming application. There are chances that it might be intentionally blocked by your service provider. It usually happens if you are using the Wi-Fi service provided in the public domain. They usually have finite or limited bandwidth to connect to Netflix and chances are you must be getting Netflix NW-2-5 error code due to that. Also, if you use the mobile network data to stream Netflix, they often have slower internet speeds than cable internet or DSL.

Check your Internet Connection – Always test your internet connection by running a network connection test. Try fast.com, which is powered by Netflix, to check the data speed. If your connection test is not giving good results or you are unable to open another service or app, approach your device manufacturer for help.  If your connection is successful and you can access other general or streaming apps, continue troubleshooting by testing your internet connection.

Restart your PlayStation – 

  • Unplug your PlayStation from power for a minute.
  • Press the power button on the console to discharge it.
  • Replug your PlayStation and turn on the power button.
  • Try to resume Netflix.

Verify your DNS Settings – 

  • Go to Menu of the PlayStation 3 or 4 and choose Settings.
  • Once you reach Settings, choose Network Settings and then Internet Connection Settings.
  • Select Custom and choose Wireless connectivity option.
  • Go to WLAN Settings to access IP Address Setting. Here you can view your SSID, Security Setting and Password will populate. Under the WLAN section, select Enter Manually.
  • In the WLAN Settings, choose an Auto Detect option for Operation mode.
  • Once you get the Auto detect, navigate to IP Address Setting, select Automatic.
  • In the Automatic Settings, go to DHCP hostname and select Do Not Set.
  • Now go to DNS Settings and choose Automatic option.
  • After that, go to MTU Setting, and choose Automatic option again.
  • Once you choose Automatic in the MTU and DNS Settings, go to Proxy Server Settings and choose Do Not Use.
  • In the Proxy Server Settings now click UPNP to choose Enable.
  • Click the X button to save your preference.
  • Once this Setting is done, go back to Menu and choose Test Connection. Wait for the Test Connection to turn Positive, relaunch Netflix to stream.

Restart your Home Network – Unplug your PlayStation and home network devices for 30 seconds before switching each device one by one.

  • Turn off and unplug your PS3 or PS4 device.
  • Unplug your Wi-Fi router while turning it off for 30 seconds.
  • Replug your modem again and wait for indicator lights on the device to blink again. 
  • Try to turn on the PlayStation device and connect Netflix again.

Try to connect your PlayStation directly to your Modem – Try bypassing the router that will help you diagnose the problem if it is a router issue or a wireless connectivity trouble. Try to turn off your gaming console in the first place and plug your PlayStation device directly with the modem via Ethernet cable. Unplug your modem and resume after a minute and wait until all the indicator lights start blinking again. Switch on your PS3 or PS4 now and connect Netflix to stream. 

  • If your streaming resumes – This means you have bypassed your router and successfully synced your Netflix with the modem. Chances are that your router is the source of glitch. Bypassing your router would get you the streaming back but this is the permanent solution. In this case, you need to contact your service provider to reset or reconfigure your router settings. 
  • If you’re still unable to stream – You have to contact your wireless connectivity manufacturer to make sure that your modem and the internet service fall in line.

Improve your Wi-Fi Signal – If you are still getting trouble and the screen still shows Netflix error code NW-2-5, try the following to improve your wireless connectivity:

  • Try to move the router to a new location and the chances are you may get good internet reception.
  • Keep any wireless devices such as Bluetooth speaker, wireless headsets, smartphone and other wireless devices at a distance from a router. Infrared and Wireless interference may affect the router connectivity when you try to connect over WiFi. 
  • Try to elevate your router to a certain height. If possible try to hang the router like a wall clock or try to keep at the top cabinet or upper shelf in your room.

If everything above mentioned fails – Try to approach your internet service provider. They could help resolve the network connectivity issues by identifying if the router was set up correctly with other devices on your home network.

How to Fix Netflix NW-2-5 Error for Roku Streaming Stick


If you see an error message Netflix NW-2-5 or “The Netflix services have experienced an internal error” message, then your Roku’s information setting requires configuration. The following are the troubleshooting steps to cure the issue: 

Check your network if it supports Netflix Streaming – Check with your network administrator about Netflix streaming application. There are chances that it might be intentionally blocked by your service provider. It usually happens if you are using the Wi-Fi service provided in the public domain. They usually have finite or limited bandwidth to connect to Netflix and chances are you must be getting Netflix NW-2-5 error code due to that. Also, if you use the mobile network data to stream Netflix, they often have slower internet speeds than cable internet or DSL.

Restart the Netflix Application – Exit the Netflix App and try to resume it to stream.

Deactivate and Activate the Netflix App

  • Go to the Roku home screen and select the Netflix app.
  • Press the Star key on the Roku’s remote control and select Remove Channel.
  • Select Remove Channel again to confirm.
  • Go back to the home screen and select Streaming Channels.
  • Select Movies and TV section to choose Netflix.
  • Select Add Channel followed by Go to Channel.
  • Sign in to your account to resume Netflix again.

Test your Internet Connection – To make sure that Roku’s connection in sync with the internet, here  are the steps for the Roku devices:

  • Roku 1 – From the Roku Home Screen, select Settings followed to select Network.
  • Roku 2 – From the Roku Home Screen, select Settings>Network>Connection Status
  • Roku 3 – From the Roku Home Screen, select Settings followed to select Network. Choose the Network connection that has a ‘tick’ symbol to it. Check the network connection which is displayed on the right side of the screen. 

Restart your Home Network – 

  • Switch off your Roku device and unplug it.
  • Also, unplug the router and modem and wait for a minute.
  • Plug the modem and router and wait until the light starts blinking again on both of the devices.
  • Plugin your Roku and try to stream Netflix again. 

Try to Connect your Roku to your Modem – Try bypassing the router which will help you diagnose the problem if it is a router issue or wireless connectivity trouble. Try to turn off your gaming console in the first place and plug your PlayStation device directly with the modem via Ethernet cable. Unplug your modem and resume after a minute and wait until all the indicator lights start blinking again. Switch on your Roku now and connect Netflix to stream. 

  • If your streaming resumed – This means you have bypassed your router and successfully synced your Netflix with the modem. Chances are that your router is the source of glitch. Bypassing your router would get you the streaming back but this is the permanent solution. In this case, you need to contact your service provider to reset or reconfigure your router settings. 
  • If you’re still unable to stream – You have to contact your wireless connectivity manufacturer to make sure that your modem and the internet service fall in line.

If everything above mentioned fails – Try to approach your internet service provider. They could help resolve the network connectivity issues by identifying if the router was set up in the rightful way to be able to connect with other devices on your home network.

See our Video tutorial about Netflix Error Code NW 2 5