Netflix code UI-800-3 error? Here’s How You Can Fix It

netflix code ui 800 3 firestick

The Netflix code UI-800-3 error is caused by the problem in data saved by the Netflix  application. The cached data or the application both can be the main culprits. To fix Netflix error code UI-800-3, which could occur on any device, you have to go through a certain number of steps. However, some troubleshooting steps vary with devices. One of the most common remedies to fix this issue is to reboot your device and uninstall and then reinstall the Netflix application. 

While encountered with the Netflix UI-800-3 on any of your devices, the screen will display the following message:

Couldn’t connect to Netflix. Please try again or restart your home network and a streaming device. For more information visit netflix.com/nethelp. Error Code: UI-800-3

Various devices face such kind of error. Some include Amazon Fire TV or Stick, Smart TVs and gaming consoles such as Xbox One and Xbox 360. Follow the troubleshooting steps for your device below to resolve the issue.

Netflix UI-800-3 Amazon fire TV/Stick

In case, you were not able to connect to the Netflix app due to the Netflix code UI-800-3 error on fire TV,  follow these steps:,

netflix code ui 800 3 firestick

Method 1

Restart your device

  • Press the home button on your Amazon Fire TV remote and then go to Settings.
  • In the Settings tab, go to the Devices option to select My Fire TV.
  • Select the Restart option in the My Fire TV tab to reboot the device.
  • Once done, connect Netflix again.

If still not able to troubleshoot Netflix code UI-800-3 error, proceed to the next step.

Method 2

Sign out and Sign-in again on Netflix App

  • Once the error pops into the screen, select More info.
  • In case you don’t see the More Info button or option on the screen, go to the Settings by selecting the gear icon.
  • Pull up the deactivation screen by pressing arrow keys in the following sequence on your Amazon Fire TV remote :
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select the Reset button and connect Netflix to see if it is working.
  • In case, you do not see Reset, select Sign-out or Deactivate button. Once you Sign-out, resume Sign-in and connect Netflix again.

After trying out this option, if it is still not able to resolve Netflix UI-800-3 error, try to clear all cached or cookies data from the Netflix app. To initiate that, follow the simple step :

Method 3

Clear all the data from Netflix App

  • Press the home button on your Amazon Fire TV remote and then go to Settings.
  • Navigate on the right-hand side and press to select the Settings tab.
  • Navigate on the right-hand side again to select Applications.
  • Press to select Manage installed applications to find the Netflix app on the list.
  • Locate and select the Netflix app now and scroll downwards to select the option ‘Clear Data’.
  • Select Clear Data again to select Clear cache to remove all the unnecessary junk files, caches, and cookies history from the Netflix application.
  • Now detach all the cables and cords associated with Amazon Fire TV or Stick from a power source for at least 60 seconds.
  • Plug the Amazon device now and try to connect Netflix again.

If nothing works yet, try to uninstall and then reinstall the Netflix application.

Method 4

Uninstall and Reinstall the Netflix App

  • Press the home button on your Amazon Fire TV remote and then go to Settings.
  • Select Application now from the Settings tab.
  • Select Manage all installed Application to select Netflix app from the list.
  • Press to select Netflix to remove the app from the Amazon Fire TV.

Wait for at least 30 seconds now and reinstall the Netflix app. For re-installation follow these steps :

  • Press the home button to select the Search tab.
  • Type Netflix in the search field, and then select Netflix again.
  • Select download and make sure that the Wi-Fi network has a stable connection for downloading.
  • When download finishes, select Open and then select Sign In.
  • Insert your Netflix username and password and then connect Netflix again with your device.

If you have accomplished all the steps but still facing the Netflix code UI-800-3 error, try to contact your internet service provider to escalate the issue. They can help you determine whether the issue is related to the router device or your home network. If this issue still persists, it could be due to an internal outage problem that occurs with Netflix on very rare occasions.

Please note that Netflix UI-800-3 error code on android TV can be resolved with the aforementioned steps as well.

Code UI-800-3 Netflix on Smart TV

Netflix code UI-800-3 may occur with any Smart TV brand. Here are the steps that help you resolve the issue.

code ui 800 3 netflix smart tv

Method 1

Restart your Smart TV

  • Detach all the cord associated with Smart TV from the power source for at least a minute.
  • Plug your TV back in and Turn on your Smart TV.
  • Try to connect Netflix again to see if you would be able to connect Netflix again.

Method 2

Sign-out and Sign back in on your Netflix app

  • On your Smart TV where you see code UI-800-3 Netflix error, select the More Info button.
  • In case you don’t see the More Info button or option on the screen, go to the Settings by selecting the gear icon.
  • Pull up the deactivation screen by pressing arrow keys in the following sequence on your Amazon Fire TV remote:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select the Reset button and connect Netflix to see if it is working.
  • In case, you do not see Reset, select Sign-out or Deactivate button. Once you Sign-out, resume Sign-in and connect Netflix again.

If the above-mentioned step is not able to fix Netflix UI 800 3 error, give a shot to Method 3 by rebooting your Smart TV.

Method 3

Restart your Smart TV

In order to execute this step, unplug your smart TV and all the home network equipment associated with it for at least a minute. Now, try to plug each device to its place one-by-one.

  • Turn off your Smart TV
  • Unplug your modem from power for at least one minute.
  • Re-attach all the cables into the modem and wait until the indicator lights start blinking again.
  • Tune in your Smart TV and try to connect Netflix again.

If the above-mentioned hack still gives you Netflix error UI-800-3 code, you can try bypassing the router as mentioned below.

Method 4

Try By-passing the Router

Connect your Smart TV directly to your modem as it will help you identify if the router is the main cause of the problem or not. Do the following :

  • Unplug your Smart TV.
  • With the help of Ethernet cable connect your Smart TV with your modem.
  • Wait for the modem to start when the indicator lights on the device start blinking again.
  • Turn on your Smart TV and try Netflix again.

If the above-mentioned steps help you get rid of Netflix UI-800-3 error it means that you’ve successfully bypassed your router. It also signifies that your router was the main source of the problem that prevents the Netflix application to function in your Smart TV.

However, this trick would help you to stream Netflix as of now, but this is the temporary solution. In such cases, you have to contact your internet service provider (ISP) to help re-configuring your router settings. 

If you’re still not able to stream Netflix app after applying this method, you may have to call your home equipment provider to make sure that your internet service and modem are working in tandem.

Method 5

Restore your Default Connection Settings

If you have altered your device’s connection setting to custom mode, you may have to restore it to the default settings and then connect with Netflix again. Custom connection settings could be:

  • In case you are using Virtual Private Network (VPN) or any other proxy internet services, you might have to disable it and switch directly to your home network.
  • Try to reset the device’s DNS setting to the automatic mode in case you have initially changed your streaming device to a custom DNS setting.

Method 6

Improve your WiFi Signal

If you’re connecting over Wi-Fi and the above method would still give you UI-800-3 Netflix error on your Smart TV, follow these suggestions:

  • Place your router to a new location, if that helps to improve the signal strength of your WiFi network. Always ensure to keep the router at the central location to experience better reception throughout your home or office.
  • Move all the wireless devices such as Bluetooth speaker, cordless phones and Microwaves away from the router as it blocks the signal’s reception when you try to connect over WiFi.
  • Try to place the router at the heightened position such as at the top of the bookshelf or hanging on the wall at a higher altitude to boost strong reception.

If you have tried all the above-mentioned steps and yet not able to resolve Netflix code UI-800-3,  you have to escalate your concern to your home network service provider. They can help you determine whether your home network equipment is able to communicate with a Smart TV or not.

Meanwhile, refer to the above-mentioned article if the Netflix error UI-800-3 occurs on the following brands

LG TVSony TVHisense TVPhillips TV

Netflix error code UI-800-3 on Samsung TV

If you own a Samsung smart TV and while connecting to Netflix you see Netflix error code UI-800-3,  then it may require you to reconfigure your Smart Hub.

Smart Hub is the intelligent menu system for Samsung Smart TVs, which gives you access to all the functions of your TV and can even let you download apps, games and browse the internet

Reconfiguration of Smart means the removal of all the downloaded apps on the Samsung TV. Thus, the procedure requires you to uninstall and then reinstall all the applications in the Samsung Smart  TV.

You should follow these steps mentioned below to reset your Smart Hub:

  • Press the Home button on your Samsung Smart Tv remote.
  • Select Settings<Support<Self Diagnosis.
  • Select Reset Smart Hub.
  • Now exit the Smart Hub and try to connect Netflix again.

Code UI-800-3 Netflix Error on Xbox One

Netflix streaming can also be accessed from the Xbox one. Despite being a gaming console, users are also able to stream digital content via any other OTT platforms such as Amazon, Netflix, Zulu and many among others. Users may face UI-800-3 Netflix error on Xbox One and other gaming devices. To help resolve this concern, follow these steps:

Method 1

Sign out and Sign In on Netflix 

  • To Sign out access the Menu row inside the Netflix App or press the B button on the remote control.
  • Go to the Settings by selecting the gear icon.
  • Select Sign Out and then try Sign back in.
  • Try to connect the Netflix Application again

If this method does not resolve your concern, then try to uninstall and reinstall the Netflix application

Method 2

Uninstall and reinstall the application

Uninstall the Netflix application by executing the following steps:

  • From the Xbox Dashboard select My Games and Apps.
  • Select Apps to highlight Netflix from the list.
  • Press the Menu button and select Manage App.
  • Select Uninstall All.
  • Select Uninstall All again to save the changes.

Try to reinstall the Netflix application again:

  • From the Xbox Dashboard on your Home screen, scroll right to access the Store.
  • Go to the Apps section and select the Netflix app from the range of options available.
  • Press to select Install with the help of your Xbox’s controller.
  • Once the download is finished, select the Launch button to start Netflix again.

Method 3

Confirm your Xbox’s DNS Settings

  • On the Xbox One controller press the Menu button and select Settings. 
  • Select the All Settings button and then select Network.
  • Select Network Settings to choose Advanced Settings.
  • From the DNS settings, choose Automatic. 
  • From the Xbox One controller choose the B button to save the changes.
  • Try to connect Netflix again to see if it is working well. 

If you are still not able to resolve the Netflix code UI-800-3 error on your Xbox, you have to call your internet service provider to help re-configuring the DNS settings.

Also, feel free to reach us if any of your streaming devices are not able to sync with the Netflix application. Share your concerns related to any Netflix error such as Netflix error code NW 3-6, Netflix error code NW 2-5 and one of our technical specialists will help you tackle and resolve all your concerns in no time. 

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