7155 Envy all-in-one printer prints only in black and no color.color turns grey

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I have a 7155 Envy all-in-one printer. It will print documents, but only in black, no color. The colored letters turn out in gray. When I print out the Print Quality Diagnostic page, the colors show perfectly. But if I print out a Hallmark card, it comes out only in grays.

venmartin Changed status to publish August 13, 2018
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