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Epson workforce 3620 multiple problems like page alignment,software hangs up

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I am having trouble with my epson workforce 3620.I have had trouble with the scan since day 1. First, if I can get it to work, it shifts the photos and they are not squared off. I know it is not how they are positioned on the scanner, but after 2 or 3 tries, it comes out right. Secondly, the Epson scan software hangs up, then won’t work at all. I have to turn the printer off and back on again after every scan.

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