we are facing an alignment problem with our HP Envy 4520 after ink change (black)

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We put a new ink cartridge in (black HP Ink) and did an alignment and now it keeps leaving off the bottom of each word you print out. We have done a cleaning of the printer heads and realigned again and it still does it. We have a HP Envy 4520

venmartin Changed status to publish August 16, 2018
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