HP Envy photo 7155 printer and I cannot print from my pc or my laptop

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I just bought a HP Envy photo 7155 printer and I cannot print from my pc or my laptop. It was connected by best buy technician online and now it is not working . Every information put in it does not reconize. The WPS number from the router, the password or any information. Two Envy printers are listed and both are not recognize.

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