HP jet 6960 printer “the printer only support 2-sided printing to certain paper size.

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I’m having trouble with my HP jet 6960 printer  Trying to print 2 sided . but still only revice 2 1-sided pages and the printer says paper too long the message displays on the printer LCD screen “the printer only support 2-sided printing to certain paper size..” my papper is standard A-4

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