HP Office Jet Pro 6978 says “the cartridges had already been used”but they are new

HP Office Jet Pro 6978 says “the cartridges had already been used”but they are new

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I need assistance with my printer. I keep getting the prompt that my printer repair is not working properly. Can you assist me with my HP Office Jet Pro 6978, I have recently changed the ink cartridges. The most recent new cartridges which I ordered, the prompt says the cartridges had already been used.

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