My printer HP Designjet T360 showing paper jam problem again and again

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“My name is Terry Lewis. I have a HP Designjet T360 plotter. It had a paper jam problem and I followed the directions and got the paper jam cleared. I restarted the plotter and it gave me the same error message the three times I went through the process, even unplugging the plotter.I am retired but continue to operate a civil engineering profession with a home office.The printer is in the home office.

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