my printers hp envy 7640 e-all-in-one printer touch screen area is not working

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my printers hp envy 7640 e-all-in-one printer touch screen area is not working

venmartin Changed status to publish August 13, 2018
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Paul Wint (anonymous) 0 Comments

Hey Madison,
do a power reset, this troubleshooting step worked in many case. Let me guide you with it.
Turn on the printer, with the printer powered on and in idle state, pull out the power cord from the back of the printer. Wait for few minutes, maybe a minute or two. replug the printer power cord and switch on the printer. Make sure the printer power is connected directly to a wall outlet. If this steps did not help, update the firmware of the printer and this will fix the issue. All the best

venmartin Changed status to publish July 13, 2018
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