need help with my hp printer envy 5660 going offline


Try to print and it says my HP envy 5660 is offline and nothing I’ve done, restarting both lapto and printer has worked. Suggestions? I know they recently did some maintainence on our office wifi. I wonder if that has something to do with it.

venmartin Answered question April 3, 2020
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Emeral2 (anonymous) 0 Comments

This maybe due to your printer IP address is not static. While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network.
This is because printers are the only external devices that do not have the ability to automatically interrupt the router for a new DHCP address once the least time expires.
After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers’ new static IP address.
Set a static IP in the printer outside the DHCP range of the router (check Printer User Manual).  This Static IP is important as DHCP IP addresses will change upon different power up sequences of your devices.  You always want your printer to come up with the same IP address all the time.

venmartin Changed status to publish July 6, 2018
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