Printer and Computer connected but when trying to print its unresponsive

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trouble printing wierlessly in our office, both the printer and computers say it is connected however when we try to print the printer is unresponsive. can you help? i am using HP envy 7640

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Suzy (anonymous) 0 Comments

try the method below and see if it helped you solved the problem
Restart all the devices – the printer, the computer and the router
Run the printer software troubleshooter
Restart the printer spooler – press windows key and r key, enter services.msc hit enter. Scroll down to find Printer Spooler, right click on it and stopped the services and then right click on it and start the services. If the services is stopped, then start the services
If everything fails, try reinstalling the printer drivers into your computer

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