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only print on 8 1/2 by 11 paper & nothing else Laser Jet Pro MFP M477

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I have a HP Laser Jet Pro MFP M477 FNW. It will only print on 8 1/2 by 11 paper. It will not print on any other size. I have changes the setting on the printer and the computer both to the size I am printing and it still will not print.

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