XP 830 printer while printing pictures or cd/dvds, rubs very hard

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I have a XP- 830 Printer, it rubs so hard on CD/DVDs when I print on one and makes a mess of it and kicks it out of tray, also does same with pictures, what can I do to keep it from rubbing so hard, have alined the head so many times thinking that would help but nothing helps. Bought this printer just a year ago and been fighting it every sence.

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