HP 3833 prints blank pages,also when attempting to copy the same result

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I am trying to get a HP 3833 to print. It prints blank pages, also when attempting to copy the same result. One time, I highlighted printed material on the computer and it printed it. The next time, blank page. The ink levels are fine. I’m trying to help an elder lady in our church and she bought this in December after Christmas and it has never worked.plese help……

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