HP Envy 5250 printer, can only print from phone not with computer

1.55K views
0
0 Comments

We just bought an HP Envy 5250 printer. we set it up and it was working great. then I unplugged it and now when I try to print it says it is not connected. We can however print from our phones. can you help?

Changed status to publish
Add a Comment
0
TeamGo (anonymous) 0 Comments

Did you install the basic driver or the full featured software?  If not, download the full featured software and drivers here https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-c5200-all-in-one-printer-series/3204462/model/3339728
If the issue still persist, Open and run the HP Print and Scan Doctor (PSDR) which will diagnose and resolve the issue automatically

Changed status to publish
Add a Comment
Write your answer.