Fix Why HP Printer Keeps Going Offline in Windows 10 and Mac?

hp printer printing slow

Is your HP printer not working properly on your Windows 10 System or Mac-book? Are you facing the HP printer offline problem while trying to print a document on your Mac or Windows 10 system? Well, you are not alone. This is a common problem and many people ask why is HP printer keeps going offline when they try to print something.

In the article below, we will show you a detailed guide with all the steps required to fix the HP printer offline problem. The below-mentioned detailed guide covers all the methods and solutions to fix the HP printer offline issues in Windows 10 and Mac. All the steps are well-described and you will not face any problem while executing them. The solutions will work 100% as you have multiple of them mentioned below. All you have to do is just find the best one that gives you the desired result. Also, these solutions will work for the following HP printer models:

HP C7200 printerHP Envy 7640 printer HP Officejet series printerHP Photosmart c4700 series printer 
HP Envy 4500 printer HP 2600 printer HP Officejet Pro 6830 printer HP Officejet 6600 printer 
hp Officejet 4500 g510n z printer HP Envy 5532 printer HP Envy 5530 printer HP Deskjet 3940 printer 
HP Deskjet 3755 printerHP 5200 printer HP 4500 printer HP Photosmart D110 series printer 

Why does my HP printer keep going offline?

HP printer users all over the globe have at least once in their life typed “My HP printer is offline. What to do?” in the Google search bar to find solutions for the offline issues with the printer. These offline problems do not allow to print any document. There are many methods to get out of this situation and bring the HP printer from offline to online mode again. The HP printer offline in Windows 10 or Mac problem can occur due to various reasons such as paper jams, cartridge problems, network connection problems, etc. You just need to follow the steps mentioned in the solutions below and the issue will be resolved within a matter of a few minutes. 

How do I Stop my HP Printer from Going Offline?

Solution 1

Check Ink Cartridge and Paper Jam Issues

Struggling with “why is my HP printer offline” question time and again? Check for the ink cartridges and paper jam issues and then fix them by following the below-mentioned steps. 

Step 1 – Turn on your HP printer and ensure it has been properly plugged

Check the HP Printer Plugged

Step 2 – Check for all loose cables and reconnect them properly for better connectivity.

Step 3 – Now, ensure that the printer has the  right stock of papers in the tray. Add more papers if necessary.

Adequate Paper in hp printer tray

Step 4 – Look inside the printer to identify any paper jams. Clear the paper jam if you find any.

Cleared Paper Jam in HP printer

Step 5 – Open the printer and check the ink cartridge levels. Or, check your printer’s software to identify low ink warnings. Press ‘OK’ to dismiss low ink warnings and get your printer back online.

Low Ink Warning issue

Step 6 – Also, make sure that the computer trying to access your HP printer is on the same network as the printer.

This way, the HP printer showing offline problem will be fixed if it was due to any cartridge or paper jam issue. 

This should help resolve the issue. If you still face the issue. Contact the Support team on @ USA/Canada +1-844-414-5222 & UK +44 2896 002856 OR follow Solution 2.

Solution 2

Check the Cables and Connections

If everything seems to be  fine with the cartridges and papers in the printer, then you need to make sure of the following:

Step 1 – The network connection is established properly between the printer and the system.

Step 2 – All the USB cables are connected properly at both ends.

Step 3 – If your printer is wireless, then make sure that the internet and router are working properly.

If the problem is still there, move towards solution 3 i.e reset your HP printer. The steps to do so are mentioned below in detail. 

Solution 3

Reset and Reinstall your HP Printer

If the aforementioned solution was not helpful in getting rid of the HP printer showing offline problems, then you may proceed with this solution. This solution is all about resetting and reinstalling your HP printer on Windows 10 and Mac. The steps are different for the Windows 10 system and Mac, we will first cover the steps for Windows 10 and then Mac.

Related Topic: How to Connect HP Printer to Mac

Reset and Reinstall to Fix HP Printer Offline Error in Windows 10

Step 1 – Firstly, press and hold the Windows button with R key to access the “Run” window.

Step 2 – Type in “devmgmt.msc” in the Run menu and then hit “Enter”.

Step 3 – Now right-click on the printer in the device manager window.

Step 4 – Again, right-click on the HP printer and then click on the “uninstall” option from the available options.

Step 5 – Navigate to the “Devices and Printers” option and then click on the “Add a printer” button. 

Step 6 – Add the HP printer driver again on your Windows 10 system.

Step 7 – In the end, you need to reboot your system and check if the HP printer offline Windows 10 issue is resolved or not.  

Reset and Reinstall to Fix HP Printer Offline on Mac 

Step 1 – Go to the menu of your Mac device and then select the option of ‘System Preferences’.

Click Menu and System Preference

Step 2 – Open ‘Print & Scan’ in the Hardware section.

Print & Scan Option

Step 3 – Now press ‘Control’ and simultaneously click on the printer list.

Step 4 – Now click the ‘Reset Printing System’ from the pop-up menu.

Reset Printing System

Step 5 – Connect your printer to the network via a USB or Ethernet cable. For direct connections, connect a USB cable directly from your printer to your computer.

Step 6 – Now click the Apple menu and click ‘Software Update…’ to install all the latest updates for your computer.

Software Update in HP printer

Step 7 – Select the Apple menu and click ‘System Preferences…’ from the drop-down menu.

Step 8 – Open ‘Print & Scan.’

Step 9 – Select the ‘+’ button or click the Lock button first and enter your username and password.

Click plus Button - HP connected printer offline

Step 10 – Click ‘Add Printer or Scanner’ from the list of options.

Add Printer on Mac - why does my hp printer keep going offline

Step 11 – Select your printer from the list and click “Add.”

Mac OS will download and install the latest software and drivers for your printer to fix the HP printer offline Mac issue.

If this solution does not give you the expected result, you can use the HP Print and Scan Doctor.

Solution 4

Use the HP Print and Scan Doctor

The steps to use the HP print and scan doctor are as follows:

Step 1 – Firstly, you need to download and install the “HP Print and Scan Doctor” program.

Step 2 – Now, run the downloaded “.exe” file.

Step 3 – Launch the “HP Print and Scan Doctor” and then make a click on the “Start” button.

Step 4 – Select your HP printer model from the available list.

Step 5 – In the end, use the “Fix printing link” to initiate the repairing process.

The aforementioned solution should fix the HP printer says offline issue. But if the issue still persists, follow the steps of the Solution 4.

Solution 5

Set the Printer Manually to Online Mode 

Are you facing a situation where the HP printer keeps going offline? Don’t worry, you can always set your HP printer to online mode manually if it keeps going offline again and again by following the below-mentioned steps.

Step 1 – Firstly, click on the “Start” button.

Step 2 – Now click on the “Control panel”.

Step 3 – Select the option of “Devices and Printers”.

Step 4 – Right-click on the question section and then choose the “See what’s printing” option.

Step 5 – Select “Printer” from the top section of the page.

Step 6 – In the end, click on the “Use Printer Online” option from the available menu.

This is how you can set your HP printer to online mode through the manual steps. 

Solution 6

Deactivate the Automated Offline Commands   

If you are not able to set the HP printer to online mode manually, then you can proceed with the below steps to deactivate the automated offline commands.

Step 1 – Click on the start menu.

Step 2 – Find and click on the “Control panel” option.

Step 3 – Select the “Devices and Printers” option.

Step 4 – Click on your HP printer’s icon.

Step 5 – Now click on the “See what’s printing” option.

Step 6 – Find and click on the “Printer” icon on the next page

Step 7 – Click on the “Pause printing” or “Use HP printer offline” option to remove any checkmarks.

Now, the HP printer offline issue must be resolved and you will be able to print documents without any problem.

If the HP printer says offline still prevails, you can try the last possible solution of updating the firmware version.

Solution 7

Update the Firmware Version   

If nothing works, then you must update the firmware version as the HP printer offline issue may occur due to the outdated firmware version. It is also advised to update your HP printer’s firmware version from time to time as the updated firmware fixes any previous issues or problems.

Still Need Help? Call Expert @ USA/Canada +1-844-414-5222 & UK +44 2896 002856

Are you still having trouble getting rid of the HP printer offline issue? Just connect with our technical team and leave the rest on us. You can get in touch 24*7 with our technical team through the live chat support for any type of printer related assistance and help. Our specialized technical team can resolve any printer issues without much hassle. 

You can also find here a detailed guide to fix more HP printer related issues such as HP touchpad not working and HP Laserjet P3015 error 51.10. You will find all the possible solutions to fix these issues in a step-wise manner. The steps are well-described and you won’t face any difficulty in following them.

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8 months ago

Did these instructions help you? You’ll know it worked if your printer status changed from “offline” to “online.” If not, continue to the next section.

Med Advice
8 months ago

Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the printer status.

8 months ago

On the Network Configuration Page, find the network status for your network connection type (wired or wireless).

8 months ago

Connect the printer power cord to the printer, and then turn on the printer if it does not automatically power on.

9 months ago

Did you check the default printer settings? I was going through hp printer is saying offline problem, just because I selected my old printer as a default printer.

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1 year ago

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1 year ago

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1 year ago

Thanks for the fix but why does my hp printer have this connection issues.? Its the same when i connect and print using the mobile phone, after few prints it gets disconnected or keep going offline and coming back to online status.

2 years ago

Under the Devices and Printer, my hp printer is detected but the Status of the printer in some cases it shows that 2 document(s) in Queue and does not print or it keeps going offline. I reinstalled the printer drivers but still does the same thing.

2 years ago

I have done a printer reset and switched off my wifi for few minutes and restarted it and finally it has connected and does not keeps going offline