Is your HP printer not working properly on your Windows 10 System or Mac-book? Are you facing the HP printer offline problem while trying to print a document on your Mac or Windows 10 system? Well, you are not alone. This is a common problem and many people ask why is HP printer keeps going offline when they try to print something.
- Why does my HP printer keep going offline?
- How do I Stop my HP Printer from Going Offline?
- Check Ink Cartridge and Paper Jam Issues
- Check the Cables and Connections
- Reset and Reinstall your HP Printer
- Reset and Reinstall to Fix HP Printer Offline Error in Windows 10
- Reset and Reinstall to Fix HP Printer Offline on Mac
- Use the HP Print and Scan Doctor
- Set the Printer Manually to Online Mode
- Deactivate the Automated Offline Commands
- Update the Firmware Version
In the article below, we will show you a detailed guide with all the steps required to fix the HP printer offline problem. The below-mentioned detailed guide covers all the methods and solutions to fix the HP printer offline issues in Windows 10 and Mac. All the steps are well-described and you will not face any problem while executing them. The solutions will work 100% as you have multiple of them mentioned below. All you have to do is just find the best one that gives you the desired result. Also, these solutions will work for the following HP printer models:
|HP C7200 printer||HP Envy 7640 printer||HP Officejet series printer||HP Photosmart c4700 series printer|
|HP Envy 4500 printer||HP 2600 printer||HP Officejet Pro 6830 printer||HP Officejet 6600 printer|
|hp Officejet 4500 g510n z printer||HP Envy 5532 printer||HP Envy 5530 printer||HP Deskjet 3940 printer|
|HP Deskjet 3755 printer||HP 5200 printer||HP 4500 printer||HP Photosmart D110 series printer|
Why does my HP printer keep going offline?
HP printer users all over the globe have at least once in their life typed “My HP printer is offline. What to do?” in the Google search bar to find solutions for the offline issues with the printer. These offline problems do not allow to print any document. There are many methods to get out of this situation and bring the HP printer from offline to online mode again. The HP printer offline in Windows 10 or Mac problem can occur due to various reasons such as paper jams, cartridge problems, network connection problems, etc. You just need to follow the steps mentioned in the solutions below and the issue will be resolved within a matter of a few minutes.
How do I Stop my HP Printer from Going Offline?
Check Ink Cartridge and Paper Jam Issues
Struggling with “why is my HP printer offline” question time and again? Check for the ink cartridges and paper jam issues and then fix them by following the below-mentioned steps.
Step 1 – Turn on your HP printer and ensure it has been properly plugged
Step 2 – Check for all loose cables and reconnect them properly for better connectivity.
Step 3 – Now, ensure that the printer has the right stock of papers in the tray. Add more papers if necessary.
Step 4 – Look inside the printer to identify any paper jams. Clear the paper jam if you find any.
Step 5 – Open the printer and check the ink cartridge levels. Or, check your printer’s software to identify low ink warnings. Press ‘OK’ to dismiss low ink warnings and get your printer back online.
Step 6 – Also, make sure that the computer trying to access your HP printer is on the same network as the printer.
This way, the HP printer showing offline problem will be fixed if it was due to any cartridge or paper jam issue.
This should help resolve the issue. If you still face the issue. Contact the Support team on @ USA/Canada +1-844-414-5222 & UK +44 2896 002856 OR follow Solution 2.
Check the Cables and Connections
If everything seems to be fine with the cartridges and papers in the printer, then you need to make sure of the following:
Step 1 – The network connection is established properly between the printer and the system.
Step 2 – All the USB cables are connected properly at both ends.
Step 3 – If your printer is wireless, then make sure that the internet and router are working properly.
If the problem is still there, move towards solution 3 i.e reset your HP printer. The steps to do so are mentioned below in detail.
Reset and Reinstall your HP Printer
If the aforementioned solution was not helpful in getting rid of the HP printer showing offline problems, then you may proceed with this solution. This solution is all about resetting and reinstalling your HP printer on Windows 10 and Mac. The steps are different for the Windows 10 system and Mac, we will first cover the steps for Windows 10 and then Mac.
Related Topic: How to Connect HP Printer to Mac
Reset and Reinstall to Fix HP Printer Offline Error in Windows 10
Step 1 – Firstly, press and hold the Windows button with R key to access the “Run” window.
Step 2 – Type in “devmgmt.msc” in the Run menu and then hit “Enter”.
Step 3 – Now right-click on the printer in the device manager window.
Step 4 – Again, right-click on the HP printer and then click on the “uninstall” option from the available options.
Step 5 – Navigate to the “Devices and Printers” option and then click on the “Add a printer” button.
Step 6 – Add the HP printer driver again on your Windows 10 system.
Step 7 – In the end, you need to reboot your system and check if the HP printer offline Windows 10 issue is resolved or not.
Reset and Reinstall to Fix HP Printer Offline on Mac
Step 1 – Go to the menu of your Mac device and then select the option of ‘System Preferences’.
Step 2 – Open ‘Print & Scan’ in the Hardware section.
Step 3 – Now press ‘Control’ and simultaneously click on the printer list.
Step 4 – Now click the ‘Reset Printing System’ from the pop-up menu.
Step 5 – Connect your printer to the network via a USB or Ethernet cable. For direct connections, connect a USB cable directly from your printer to your computer.
Step 6 – Now click the Apple menu and click ‘Software Update…’ to install all the latest updates for your computer.
Step 7 – Select the Apple menu and click ‘System Preferences…’ from the drop-down menu.
Step 8 – Open ‘Print & Scan.’
Step 9 – Select the ‘+’ button or click the Lock button first and enter your username and password.
Step 10 – Click ‘Add Printer or Scanner’ from the list of options.
Step 11 – Select your printer from the list and click “Add.”
Mac OS will download and install the latest software and drivers for your printer to fix the HP printer offline Mac issue.
If this solution does not give you the expected result, you can use the HP Print and Scan Doctor.
Use the HP Print and Scan Doctor
The steps to use the HP print and scan doctor are as follows:
Step 1 – Firstly, you need to download and install the “HP Print and Scan Doctor” program.
Step 2 – Now, run the downloaded “.exe” file.
Step 3 – Launch the “HP Print and Scan Doctor” and then make a click on the “Start” button.
Step 4 – Select your HP printer model from the available list.
Step 5 – In the end, use the “Fix printing link” to initiate the repairing process.
The aforementioned solution should fix the HP printer says offline issue. But if the issue still persists, follow the steps of the Solution 4.
Set the Printer Manually to Online Mode
Are you facing a situation where the HP printer keeps going offline? Don’t worry, you can always set your HP printer to online mode manually if it keeps going offline again and again by following the below-mentioned steps.
Step 1 – Firstly, click on the “Start” button.
Step 2 – Now click on the “Control panel”.
Step 3 – Select the option of “Devices and Printers”.
Step 4 – Right-click on the question section and then choose the “See what’s printing” option.
Step 5 – Select “Printer” from the top section of the page.
Step 6 – In the end, click on the “Use Printer Online” option from the available menu.
This is how you can set your HP printer to online mode through the manual steps.
Deactivate the Automated Offline Commands
If you are not able to set the HP printer to online mode manually, then you can proceed with the below steps to deactivate the automated offline commands.
Step 1 – Click on the start menu.
Step 2 – Find and click on the “Control panel” option.
Step 3 – Select the “Devices and Printers” option.
Step 4 – Click on your HP printer’s icon.
Step 5 – Now click on the “See what’s printing” option.
Step 6 – Find and click on the “Printer” icon on the next page
Step 7 – Click on the “Pause printing” or “Use HP printer offline” option to remove any checkmarks.
Now, the HP printer offline issue must be resolved and you will be able to print documents without any problem.
If the HP printer says offline still prevails, you can try the last possible solution of updating the firmware version.
Update the Firmware Version
If nothing works, then you must update the firmware version as the HP printer offline issue may occur due to the outdated firmware version. It is also advised to update your HP printer’s firmware version from time to time as the updated firmware fixes any previous issues or problems.
Still Need Help? Call Expert @ USA/Canada +1-844-414-5222 & UK +44 2896 002856
Are you still having trouble getting rid of the HP printer offline issue? Just connect with our technical team and leave the rest on us. You can get in touch 24*7 with our technical team through the live chat support for any type of printer related assistance and help. Our specialized technical team can resolve any printer issues without much hassle.
You can also find here a detailed guide to fix more HP printer related issues such as HP touchpad not working and HP Laserjet P3015 error 51.10. You will find all the possible solutions to fix these issues in a step-wise manner. The steps are well-described and you won’t face any difficulty in following them.