Errorsdoc » Support For HP (Hewlett Packard) » How To Fix HP Printer That Keeps Going Offline In Windows 10 and Mac?

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How To Fix HP Printer That Keeps Going Offline In Windows 10 and Mac?

Solved: HP Printer Keeps Going Offline

Solution 1: Check ink cartridge and paper jam issues

• Turn on your HP printer and ensure it has been properly plugged.

• Check for all loose cables and reconnect them properly for proper connectivity.
• Now, ensure that the printer has adequate paper in the tray. Add more paper if necessary.

• Look inside the printer to identify any paper jams. Clear the paper jam if present.

• Open the printer and check the ink cartridge levels. Or, check your printer software to identify low ink warnings, if present. Press ‘OK’ to dismiss low ink warnings and get your printer back online.

• Also, make sure that the computer trying to access your HP printer is on the same network as the printer.

Solution 2 : Reset and reinstall your HP Printer

• Click the Apple laptop’s menu and select ‘System Preferences...’.

• Open ‘Print & Scan’ in the Hardware section.

• Now press ‘Control’ and simultaneously click in the printer list.
• Now click ‘Reset Printing System’ from the pop-up menu.

• Connect your printer to the network via a USB or Ethernet cable. For direct connections, connect a USB cable directly from your printer to your computer.
• Now click the Apple menu and click ‘Software Update...’ to install all latest updates for your computer.

• Select the Apple menu and click ‘System Preferences...’ from the drop-down menu.
• Open ‘Print & Scan.’
• Select ‘+’ button or click the Lock button first and enter your username and password.

• Click ‘Add Printer or Scanner’ from the list of options.

• Select your printer from the list and click "Add."