Fixed: HP Laptop Touchpad Not Working on Windows 7 and 10

How to fix HP Laptop Touchpad Not Working issue on Windows 7 and 10

The Windows 7 or Windows 10 HP touchpad not working issue can emerge due to the touchpad drivers that are not updated. Additionally, certain keys may have been pressed to disable the HP touchpad. Thus, this part may not be working. Updating the touchpad drivers is the main fix you have to do for troubleshooting the error. Along with that, you can make changes to the settings of the touchpad for fixing it.

If the touchpad of your HP laptop is not working, then you can leave the worry to us. In this blog, we have come up with various fixes to troubleshoot the problem of the HP touchpad not working on Windows 7 and Windows 10. These fixes will also be suitable for resolving the mouse pad or touchpad problems on HP EliteBook, Chromebook, Envy, ProBook, Pavilion, Spectre, Omen, and other such devices featured by the brand.

Let’s now understand more about the root cause of the touchpad issue on your device. Then we’ll find out the fixes for these.

Here is a glimpse of the topics that have been discussed in this reading.

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Why is My Touchpad Not Working on My HP Laptop?

The causes of the problem of your HP laptop touchpad not working on Windows 7 and Windows 10 have been shown below. Understanding these causes will be vital for keeping this problem away from your HP device.

  • You may not have enabled the option of the touchpad in the settings of your HP laptop.
  • The touchpad driver of your HP laptop may not have been updated.
  • Any unresolved hardware issues on your device may be causing the touchpad to not work. 
  • Your system drivers may not have been updated.
  • The mouse drivers may be affected.
  • Any third-party applications may be causing problems with the touchpad of your HP laptop.

How to Fix HP Laptop Touchpad Not Working?

The issue of the touchpad not working on your HP laptop can be resolved by ensuring that the touchpad has been turned on. This can be checked by verifying the settings of the touchpad on HP. In addition, you can repair the hardware problems, update the drivers or reinstall them, etc. 

HP laptop keyboard and touchpad not working error can be resolved in many ways. Here, you can find 7 fixes for resolving this error.

Fix 1: Enable Touchpad Service on Your HP Laptop

The problem of the HP touchpad not working can be simply fixed by enabling the touchpad service. You will not be able to use the touchpad if this service has been disabled. For enabling it, you can follow the 2 methods. The details of these methods have been shown below.

Method 1: Enable Touchpad Service by Checking Dot

The problem of the HP touchpad not working can be simply fixed by enabling the touchpad service. You will not be able to use the touchpad if this service has been disabled. For enabling it, you can follow the 2 methods. The details of these methods have been shown below.

Method 2: Enable Touchpad Service via Settings

“Why my touchpad is not working on HP laptop?” One possible reason for this is that the touchpad service may not have been enabled in the settings of your device. Open the Settings and go to Devices. Choose the option stating Mouse and Touchpad. Then visit the Additional Mouse Options and enable the touchpad.

To enable it in the settings, you can read the 8 steps given below.

1. On your HP laptop’s keyboard, tap the “Windows” and “X” keys together.

2. Tap on “Settings” from the menu.

3. Now, choose “Devices”.

4. Tap on “Mouse and Touchpad”.

5. Select “Additional Mouse Options”.

mouse- hp laptop touchpad not working

6. Now, click on the “Touchpad” tab. This option may also be available as “Device Settings” tab or “Hardware” tab. In this tab, ensure that the touchpad has been enabled.

7. Now, reboot your HP laptop.

8. After your HP laptop starts, the final step is to check whether the touchpad problem has been fixed.

Fix 2: Update Touchpad Driver on Your HP Laptop

Not having an updated touchpad driver can be the reason for the issue of the HP laptop keyboard and touchpad not working. The main website of the manufacturer of your device will provide you with the drivers available for the touchpad. The drivers that are compatible with your device have to be downloaded. This will be followed by their installation.

Let us see the following 4-step procedure to update the touchpad driver quickly. 

1. Visit the official website of your laptop’s manufacturer.

2. Search for the latest touchpad driver which is compatible with your HP laptop.

3. Download and install the touchpad driver.

4. After the installation of the touchpad driver is complete, trying using your HP laptop to ensure that the touchpad and keyboard problem has been fixed. 

Fix 3: Resolve Hardware Issues Via Troubleshooter on Your HP Laptop

The next fix for troubleshooting the mouse touchpad not working on HP error requires you to remove any hardware issues on your device. You can run the troubleshooter of your HP laptop for resolving the hardware issues. The Control Panel will carry the Troubleshooting option. You can select it and go to Hardware and Sound. Then you can visit Hardware and Device for starting the process to troubleshoot the touchpad issues on HP. 

To know the details of this method, read the 9 steps given below. 

1. On your HP laptop, go to the “Control Panel”.

2. Tap on “Troubleshooting”.

3. Select “Hardware and Sound”.

4. The fourth step is to tap on “Hardware and Device”.

5. Now, click on “Next”.

6. Wait until the troubleshooting process finds and resolves the problems.

7. Then go through the instructions as per the wizard.

8. Now, reboot your HP laptop.

9. Lastly, check that the touchpad of your device is working finely after rebooting. 

Fix 4: Restart Your HP Laptop

Here we have one of the simplest fixes to clear the problem of your HP laptop mouse touchpad not working. In this fix, we will suggest you restart your HP laptop. As you would already know, this can be initiated from the Start Menu.

Even though all of you would be knowing the steps for this, we have mentioned them below.  

1. Save all the work you had been doing on your HP laptop.

2. Turn off all the programs that are running at present.

3. Then click on the “Start Menu” and choose the option to shut down your laptop.

4. Now, start your HP laptop again.

5. End the procedure by checking that the touchpad is working now. 

Fix 5: Update Drivers on Your HP Laptop

Updating the drivers is quite an effective solution for resolving the touchpad not working for HP laptop problem. Using Run, you can go to the section of Mice and Other Pointing Devices. Then you can navigate to Synaptics and find Drivers. With the assistance of this option, the drivers for your HP laptop can be updated.

For updating them, you can try the 7 steps given below. 

1. Press together the “Windows” and “R” keys on your keyboard.

2. In “Run”, type in “devmgmt.msc”. Then hit “Enter”.

3. Expand the Window of “Mice and Other Pointing Devices”.

4. In the “Synaptics” device and tab, keep pressing “Enter” till you access the “Drivers” tab.

5. Choose the option to update the drivers.

6. When the drivers have been updated, you can restart your HP laptop.

Note for Readers: In case any USB mouse or other such device has been plugged into your HP laptop, you can remove it now.

7. Now, check that the problem of the HP touchpad not working has been cleared.

Fix 6: Reinstall Mouse Drivers on Your HP Laptop

Now, let us learn how to fix the HP laptop touchpad not working by removing and then reinstalling the mouse drivers. Open the Device Manager and head to Mice and Other Pointing Devices. Now, select Touchpad and right-tap on it for removing certain devices. After confirming your decision, you can start over your HP laptop. Later, these drivers can be reinstalled.

For this fix, you will have to perform the 8 steps mentioned as follows.

1. Tap the “Windows” key and “R” key together.

2. In “Run”, type in “Control” and press “Enter”.

3. In the “Device Manager” window, expand the section of “Mice and Other Pointing Devices”.

4. Right-click on the “Touchpad” to uninstall the devices.

Mice and Other Pointing - hp touchpad not working Devices -

5. Confirm by pressing “Yes”.

6. The sixth step is to restart your HP laptop.

7. Now, download and install the mouse drivers again.

8. The ending step is to check whether the problem has been fixed. 

Fix 7: Enable Touchpad via Function Keys on Your HP Laptop

“My HP laptop touchpad mouse is not working. What is the quickest fix?” 

The quickest fix for you in such a situation is to use the function keys for enabling the touchpad. Quickly press the “Fn” key along with the “Touchpad” key of your device. Now, the touchpad will get enabled. 

How to Fix HP Laptop Touchpad Not Working on Windows 7 Problem?

“My touchpad is not working on HP Windows 7. What is the fix for this?”

The fixes to repair the touchpad issues on Windows 7 HP laptops include enabling the touchpad from the settings of your device as well as reinstalling the mouse drivers. Using these 2 fixes will remove the root cause of the issue. Thus, the mouse pad of your device will normally function.

You will find more fixes for this problem on your HP laptop with Windows 7 in the following sections. Let’s also get to know the details of these fixes now.

Fix 1: Enable Touchpad via Settings on Your HP Laptop Windows 7

The most likely reason for the error of the touchpad not working on Windows 7 HP laptop is the option for this being disabled in the settings. To enable the option of the touchpad on your Windows 7 HP laptop, you can start the Control Panel. Here, you have to make a selection for Mouse. Thereafter, you can visit the Device Settings. Through these settings, you can enable the mouse pad.

The 5 steps shown here will be useful for doing this fix.

1. Click on “Start” on your HP laptop Windows 7.

2. Now, open the “Control Panel”.

3. Click twice on “Mouse”.

4. In the “Device Settings” tab, enable the touchpad.

5. Now, try to use your HP laptop’s touchpad. It will work flawlessly now.  

Fix 2: Reinstall Mouse Driver on Your HP Laptop Windows 7

The error of the HP touchpad scroll not working on Windows 7 can result due to any bug in the existing mouse driver. Or the mouse driver may have become out of date. You will be suggested to go to the Mice and Other Pointing Devices option in the Control Panel. After the option of the Touchpad Device has been found, you can uninstall it by right-clicking on the same. Later, you can install the mouse driver once again.

You can remove and reinstall the mouse driver on your HP laptop Windows 7 to fix the problem. 

Now, read the 8 steps given below to remove and reinstall the mouse driver.

1. On your HP laptop Windows 7, open the “Start Menu”.

2. Click on the option of “Control Panel”.

3. Now, tap on “Mice and Other Pointing Devices”.

4. Locate the “Touchpad Device” option. Right-click on it and choose “Uninstall”.

5. Press “Yes” to confirm.

6. Now, restart your HP laptop Windows 7.

7. After restarting your device, go to the official website of HP.

8. Then install the mouse driver once again. Now, you will not face any problem while using the touchpad of your HP laptop Windows 7. 

How to Fix HP Touchpad Not Working on Windows 10 Problem?

These fixes include performing a clean boot, enabling the touchpad option via the settings, running the HP diagnostics, etc. On HP laptops having Windows 10, the touchpad issues can be resolved by doing a clean boot. This should help a lot of you in removing the issues. In case the issues are seen even then, you can visit the settings to ensure that the touchpad has been enabled. Alternatively, you can configure the BIOS, check the properties of the mouse, utilize HP Diagnostics, and more.
Let us now look at these fixes for the issue of the HP laptop touchpad not working on Windows 10.

Fix 1: Perform a Clean Boot on Your HP Laptop Windows 10 

Performing a clean boot can effectively troubleshoot the problem of the touchpad not working on Windows 10 HP laptop. To initiate the same, you can write MSConfig in the Run dialog box. From here, visit General and then choose Selective Startup. Following this, you have to deselect Load Startup Items. Opt for Hide All Microsoft Services given in the tab of Select Service.

Let us find out how to perform a clean boot on your device in 15 steps. 

1. Launch “Run” and type in “msconfig”. Then press “Ok”.

2. In the “General” tab, select “Selective Startup”.

3. Untick “Load Startup Items”.

4. In the “Select Service” tab, tick “Hide All Microsoft Services”.

5. Tap “Disable All”. 

6. In the “Startup” tab, tap “Open Task Manager”. Also, select “Disable All”.

7. Press “Ok” and restart your HP laptop Windows 10. 

8. Open “Run” and type in “msconfig”. Press “Enter”.

9. In the “Service” tab, select “Hide All Microsoft Services”. 

10. In the “Service List”, choose half of the boxes and press “Enable”.

11. Now, press “Ok” and restart your system. 

12. Ensure that the problem of Windows 10 HP touchpad not working has been resolved.

13. Then open “Run” and type in “msconfig”. Then press “Ok”.

14. In the “General” tab, choose “Normal Startup” and press “Ok”.

15. Click on “Restart” when prompted and the clean boot procedure will be complete. 

Fix 2: Enable Touchpad via Settings on Your HP Laptop Windows 10

The issue of your HP laptop touchpad not working properly on Windows 10 may be arising due to the touchpad being disabled in the settings. Try enabling the touchpad to fix the issue. You can open the Devices option and pick Touchpad. Below the option of Touchpad, you will find a toggle button. Press it for enabling your device’s touchpad.

Here is how you can do this fix.

1. Press together “Windows” and “I” keys.

2. Choose “Devices”.

3. Choose “Touchpad” on the left.

4. Press the toggle button under the “Touchpad” to enable it.

5. Reboot your HP laptop Windows 10 for saving the changes.

6. End the procedure by seeing whether the touchpad problem has been fixed. 

Fix 3: Enable Touchpad via BIOS Configuration on HP Laptop Windows 10

HP touchpad and keyboard not working can be perceived as a minor flaw. And the simple troubleshooting measure for this flaw is to enable the touchpad option from the BIOS configuration. This will quickly settle the problem. 

Let us begin with booting your device. Then you can press either the F8 key, F2 key, or Del key when the Boot Screen emerges. Here, you have to verify whether or not the touchpad has been turned on. After verifying the same, you have to restart your HP device.

The following are the steps you need to do.

1. Boot your HP laptop Windows 10.

2. When the “Boot Screen” is visible, press “F8” or “F2” or “Del” key. 

3. Ensure that the “Touchpad” option has been enabled.

4. Now, start your computer and use it normally. The touchpad issue will have been settled. 

Fix 4: Enable Touchpad via Mouse Properties on Your HP Laptop Windows 10

The HP laptop touchpad not working orange light error can occur when the touchpad has been disabled in the mouse properties. All you have to do is enable its option in these properties. Initially, you can open Devices and hit a click on Mouse. Using the Additional Mouse options, you can hover over to the Mouse Properties. In the final tab of these properties, the option for enabling the touchpad can be accessed.

To enable it via the mouse properties, you can read the 8 steps given below.

1. Tap the “Windows” and “I” keys at the same time.

2. The second step is to choose “Devices”.

3. From the left, choose “Mouse”.

4. Tap “Additional Mouse Options”.

5. In the “Mouse Properties”, go to the last tab. 

Note for Readers: The name of the last tab in the “Mouse Properties” can vary. It may be named as “Synaptics” or “ELAN” or “Device Settings” as per the model.

6. Choose your device and press “Enable”.

7. Save changes by rebooting your HP laptop Windows 10.

8. Ensuring that the issue of laptop touchpad not working properly on HP has been cleared is the final step.

Fix 5: Use HP Diagnostics on Your HP Laptop Windows 10

In HP laptop, the touchpad is not working is a very common problem. For resolving this problem, you can use HP diagnostics on your device. When your device is working, locate HP PC Hardware Diagnostics for Windows. From this application, open System Tests by clicking on the Main Menu. After this, you have to make a selection for System Fast Test and then finally press Run Once. 

If you don’t know how to run HP Diagnostics and need more help, then the 4 steps given below will be helpful.

1. Look for “HP PC Hardware Diagnostics for Windows” application on your device.

Note for Readers: In case you are not able to find the “HP PC Hardware Diagnostics for Windows” application on your HP laptop Windows 10, you can download the recent version of the application from the official website of HP. 

2. Click on “System Tests” from the “Main Menu”.

3. Go to the “System Fast Test” tab.

4. Tap “Run Once”.

Note for Readers: When you run the test, you may want to know the time required for the test to complete. You will be able to see the necessary details of the same on your laptop’s screen.

When the test is successful, you will be able to use the touchpad of your HP laptop Windows 10 without any error. On the off chance that the test is unsuccessful, note the failure ID and convey the same to the HP help center. 

How to Fix HP EliteBook Touchpad Not Working Problem?

“Why is my touchpad not working on HP EliteBook?” Interference caused by any third-party applications, the out-of-date system driver, or the option of the touchpad being disabled in the settings could be the answer to your worry.

The error of the touchpad of your HP EliteBook not working can be resolved by updating the system driver and using the function keys. These are among the best fixes for this problem on HP EliteBook. More information about these fixes can be found in the following sections.

Fix 1: Update System Driver on HP EliteBook

When the error of the touchpad scroll not working on HP EliteBook arises, you should check if the system driver is updated. Launch the Device Manager on your device. Via Mice and Other Pointing Devices, right-tap on your laptop and open its Properties. Here, you have to go to the Driver tab. It will be available in the HID-compliant Mouse Properties. With the help of the Update Driver option, you can continue to do the rest of the procedure.

The following set of 10 steps will guide you in updating the system driver:

1. On the keyboard of your HP EliteBook, press the “Windows” key along with the “X” key.

2. In the “Device Manager”, expand “Mice and Other Pointing Devices”.

3. Right-click on the HP EliteBook touchpad. Select “Properties”.

4. In the “HID-compliant Mouse Properties”, tap the “Driver” tab. 

5. Click on “Update Driver”.

6. Select “Browse My Computer for Driver Software”.

7. Choose “Let Me Pick from a List of Device Drivers on My Computer”. Then press “Next”.

8. Choose the model HID-compliant device from the pop-up menu.

9. Restart your HP EliteBook after installing the driver update.

10. Now, ensure that the touchpad of HP EliteBook is working.

Fix 2: Enable Touchpad via Function Keys on HP EliteBook

The issue of your laptop touchpad scroll not working on HP EliteBook can exist when the option of the same has not been enabled. You can use the function key for enabling this option. Simply, press the “Fn” key along with the “F5” key on your HP EliteBook. Thus, the touchpad option will get enabled. 

How to Fix HP Chromebook Touchpad Not Working Problem?

The users of HP Chromebook usually restart their device when its touchpad fails to work. For the issue of the touchpad on the HP Chromebook not working, you too can start it over. Any obstructions, interferences, or bugs affecting the touchpad will get eliminated. Thus, it will start working as it always does.

Below, we will be discussing the issue of HP Chromebook’s touchpad not working in more depth. The fix for this problem has been mentioned below. Keep reading to know what this fix is.

Fix 1: Restart Your HP Chromebook and Re-add Your Account

“My touchpad is not working on HP Chromebook. How can I fix it?” When you are in this situation, we will suggest you restart your HP Chromebook and re-add the account on which the touchpad is not working. To give you an overview of this fix, you have to initially tap the Esc key a number of times. Then you can try using the keypad for as many as 10 seconds. Later, you can restart the machine and add your account one more time.

To do this in the right way, the 7 steps given here will be useful. 

1. First, see to it that your device’s touchpad has no dirt or dust particles.

2. Now, tap the “Esc” key a few times.

3. Next, roll your fingers over the keypad of your device for at least 10 seconds.

4. The fourth step is to turn off your HP Chromebook. Then turn it on again.

5. Now, on your device, delete the account on which the touchpad is not working.

6. Then add your account again.

7. Now, check whether the HP Chromebook touchpad not working problem persists or not. 

How to Fix HP Envy, ProBook, Pavilion, Spectre, and Omen Touchpad Not Working?

The HP Envy, HP Omen, or HP ProBook touchpad not working error can be removed by disabling the external or Bluetooth mouse. Along with this, if your device carries the Tablet PC Input Service, then you can disable or toggle off/on that as well. Interferences or the active state of these features or devices can cause the touchpad to not work. By working on the causes, the touchpad will start functioning as usual.

Fix 1: Try Removing External Mouse

It will be helpful to know that certain models of HP laptops like Envy, ProBook, Omen, etc., may experience the issue of touchpad not working when an external mouse has been connected. As per the functioning of these devices, when the connection with the external mouse is made, the touchpad will be auto-disabled. To fix the same, removing the external mouse will be suggested.

  • Plug out the external or USB mouse.
  • Disable the Bluetooth mouse, if connected. Also, turn it off.
  • Now, use your HP device’s touchpad. Check whether or not the HP Envy touchpad not working issue has been fixed.

Fix 2: Disable the Tablet PC Input Service

For hybrid HP laptops having Windows 10, a feature called the Tablet PC Input Service can be found. On your touchscreen devices like HP Pavilion and Spectre, this service will be responsible for controlling the functioning of the stylus. At times, this service could cause interference and result in the HP Spectre or HP Pavilion touchpad not working error. 

You can opt for disabling this service. Alternatively, you can choose whether or not you would like to toggle off/on this feature before using the touchpad of your device.

  • Tap the “Windows” and “R” keys at the same time.
  • In “Run”, write “services.msc”.
  • Go through the services and locate “Tablet PC Input Service” or “TabletInputService”.
  • Right-tap on either of these services and choose the option for disabling it. 

Note: Based on the HP laptop device you are using, these directions can be slightly different.

HP Laptop Models Compatible with Fixes

These fixes for removing the touchpad not working issue will be effective for the following HP EliteBook Laptop models.

HP EliteBook 2170P LaptopHP EliteBook 2760P LaptopHP EliteBook 840 LaptopHP EliteBook 840 G1 Laptop
HP EliteBook 840 G5 LaptopHP EliteBook 850 LaptopHP EliteBook 850 G3 LaptopHP EliteBook 8440P Laptop
HP EliteBook 8570P Laptop HP EliteBook 9470M Laptop

For the HP Pavilion Laptop models shown below, these fixes to resolve the touchpad not working error will be useful. 

HP Pavilion DM4 LaptopHP Pavilion DV4 LaptopHP Pavilion DV6 LaptopHP Pavilion DV7 Laptop
HP Pavilion X360 Laptop

You can use the above-mentioned fixes for the touchpad not working issues on the following HP ProBook Laptop models. 

HP ProBook 440 G3 LaptopHP ProBook 4510S LaptopHP ProBook 4530S LaptopHP ProBook 4540S Laptop

The fixes mentioned in this blog for troubleshooting the touchpad not working problem can work on the other models of HP laptops such as the ones listed below. 

HP 15 LaptopHP 630 LaptopHP 2000 Laptop HP 9470M Laptop
HP 2540P LaptopHP 8470P LaptopHP DV5 LaptopHP Envy X360 Laptop
HP Spectre X360 LaptopHP Stream 11 LaptopHP TouchSmart TM2 LaptopHP ZBook Laptop

To Conclude

HP laptop users can find issues with their touchpad or mouse pad due to a number of reasons. Hardware issues, outdated system drivers, interferences generated by the third-party apps, etc., can affect the functionality of this part. Now that you know the causes behind the same, preventing the HP Omen, HP Pavilion, or HP Spectre touchpad not working error will be easier. We hope, after reading our effective fixes, the touchpad of your HP laptop Windows 7 and Windows 10 has been fixed and is now smoothly working.

Here is what you should read next. Take a look at our solutions for the HP laptop won’t turn on the issue and the HP laptop black screen error.

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