My HP officejet pro 6978 printer keeps saying it is offline but print from my cellphone

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My HP officejet pro 6978 printer keeps saying it is offline when I try to print but when I run diagnostic is says its online. I am able to print from my cellphone via Wifi but not my computer

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Abby (anonymous) 0 Comments

Hi,
Please uninstall and reinstall the full feature printer software and drivers and follow these steps:
-Uninstall the printer software from the computer
-Download the full feature software and drivers by clicking on the link below
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/11161264
-Install the full feature software and drivers into the computer
-Once you have downloaded and installed the full feature software and drivers, you will be able to print and scan from your computer

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Hello Haley Running, You can fix your HP Officejet pro 6978 offline problem just follow the below link:

https://www.errorsdoc.com/hp/how-to-fix-hp-printer-that-keeps-going-offline-in-windows-10-and-mac/

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