I pulled a piece of paper that got stuck out of my hp6500a and now it won’t print I get an error code o.c19a0020. Can you help me?
venmartin Changed status to publish August 13, 2018
You may be seeing the 0xc19a0020 error code due to a smart chip being misplaced. Since you have pulled out the paper to clear the jam, the chip may have been misplaced because of this action. The error code can indicate the failure of the ink system which can be repaired by looking for this chip and aligning it.
For finding out more about the ink system issue, do see this:
https://www.errorsdoc.com/hp/best-fix-hp-ink-printer-failure-and-hp-printer-failure-issue/