Paper has stuck out on my hp6500a printer


I pulled a piece of paper that got stuck out of my hp6500a and now it won’t print I get an error code o.c19a0020. Can you help me?

venmartin Changed status to publish August 13, 2018
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the error message is usually relate with ink cartridges so make sure you always use genuine hp printer ink cartridges for your printer. If you are using a genuine ink cartridges and you  are still getting the error message. try these steps

-Reset your printer – to reset the printer, unplug the power cord from the rear of the printer while the printer is on and in idle state.
-Check ink level of your cartridges
-do a printer head  cleaning from the printer control panel
-Replace the printhead

venmartin Changed status to publish May 8, 2018
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You may be seeing the 0xc19a0020 error code due to a smart chip being misplaced. Since you have pulled out the paper to clear the jam, the chip may have been misplaced because of this action. The error code can indicate the failure of the ink system which can be repaired by looking for this chip and aligning it. 

pulled out the paper to clear the jam

For finding out more about the ink system issue, do see this:

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