Fix QuickBooks Network Connection Error using these Easy Methods

Fix QuickBooks Network Connection Error using these Easy Methods

When downloading the new updates for your QuickBooks software, you may encounter a QuickBooks network connection error. This internet connection error occurs due to different problems in your Windows computer or QuickBooks program. Wrong internet settings can also affect your connection due to which you fail to access the company files. Here, we will guide you on how you can fix internet connection errors so that you can use QuickBooks efficiently.

This guide demonstrates the leading factors of connection errors along with the effective methods to repair the error effortlessly.

What are the Causes of QuickBooks Connection Error?

Connection error can be interrupted due to several reasons. Some of the probable reasons for poor connection are specified below:

  • Your server connection is interrupted.
  • Windows firewall and other internet settings are blocking the QuickBooks file to access the required ports.
  • The Network Descriptor (ND) file is missing or corrupted.
  • The hosting computer is in standby or hibernation mode. This may interrupt your connection due to which you cannot access the company files.
  • QuickBooks installation files are corrupted.
  • Multiple QuickBooks database service windows are in use.
  • Your QuickBooks company files are damaged.

Due to these reasons, you may confront unexpected QuickBooks internet connection errors. To rectify this error, one has to configure the internet settings on their Windows computer and QuickBooks Desktop.

How to Fix QuickBooks Internet Connection Error?

Receiving internet connection errors is common in QuickBooks. To fix QuickBooks network connection errors, you can check the connection settings, stop problematic processes in Task Manager, open the computer management window or add Intuit as the trusted website in the Windows firewall.

If these methods are not helpful enough to eliminate the error then you can restart the Database Server process, add new rules in the firewall, repair damages QuickBooks installation files, install a security certificate for QuickBooks or perform a clean install.

For your convenience, we are explaining each method with manual procedures. Read below:

Fix 1: Review Your Internet Connection in QuickBooks

Ensuring strong internet access is the first method you should perform. QuickBooks users need to check if their accounting software grants access to your internet connection. This can be done through the QuickBooks Internet Connection Setup.

You can pursue the following steps to check the internet connection in QuickBooks:

  • Launch “QuickBooks”.
  • Click on the “Help” menu bar.
  • Then, select the “Internet Connection Setup” option.
  • Here, you need to make sure that the “Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet” option is selected.
  • Hit the “Next” button.
  • Click on the “Done” button.

As you perform these steps, you can try updating the QuickBooks software later and check if you encounter a QuickBooks network connection error.

Fix 2: End the Database Server Process in Task Manager

By stopping the database server process, you can get rid of unwanted errors in QuickBooks. To do so, you can go through the Windows Taskbar and end the process. Here are the following instructions:

  • Click on your “Windows Taskbar”.
  • Then, choose the “Task Manager” service.
  • Go to the “Processes” tab.
  • Now, click on the “Image Name” column in order to sort the entries alphabetically.
  • Click right on the “qbdbmgrn.exe”.
  • Click on the “End Process” option.

After implementing these steps, you can close the Windows taskbar. Thereafter, you can open QuickBooks and check if you find any QuickBooks connection errors.

Fix 3: Check If the Subscription is Active

In your QuickBooks payroll service, it is important to ensure that your subscription is set to Active status.  You can identify this through the Employees section. Then, go to the My Payroll Service and click on the Account/Billing Information option to check the Active status.

To understand properly, you can follow each step mentioned below:

  • First of all, restart your computer.
  • Launch “QuickBooks” software.
  • Click on the “Employees” option.
  • Then, select the “My Payroll Service” option.
  • Now, click on the Account/Billing Information”.
  • Here, you have to make sure that the payroll subscription is “Active”.

If the status is not active, you can activate it. Thereafter, you can close the window and check if your QuickBooks can connect with the server or not. If no, then switch to the next fix.

Fix 4: Launch Computer Management Window

If you open your computer management window, you can access QuickBooks without any conflicts. This can be done in a few simple steps:

  • Click on the “Start” option on your Windows computer.
  • Click right on “Computer”.
  • Then, click on the “Manage” option.

Once you choose the Manage option, you may need to enter the administrator password. After that, you can verify if you can access QuickBooks with admin rights.

Fix 5: Configure Firewall Settings

Windows firewall often blocks certain programs on your computer. If your firewall has blocked QuickBooks then it will be unable to connect to the server. Due to this, you encounter a QuickBooks network connection error.

Hence, in this fixation method, we will teach you how you can add a new rule for Inbound and Outbound in Windows firewall.

  • Click on the “Start” button located on the bottom left.
  • Then, open the “Control Panel”.
  • Here, click on the “System and Security” option.
  • Select the “Windows Firewall” option.
  • In the “Advanced Settings”, click right on the “Inbound Rules” option.
  • Select the “New Rule” option.
  • Under the “Programs” section, click on the “Next” button.
  • Select the “This Program Path”.
  • Now, open your QuickBooks file location.
  • Hit the “Next” button.
  • Click on the “Allow the Connection”
  • Press the “Next” button.
  • Here, you need to make sure that the boxes are checked.
  • Once done, click the “next” button.
  • Now, add a name for your new rule in the firewall.
  • Click the “Finish” button.

After creating the new rule for the inbound rule, you can follow the same steps for creating the outbound rule. As you add both inbound and outbound rules in the firewall setting, your QuickBooks service will be added to the firewall list. This way you can easily connect to the server.

Fix 6: Restart Database Server Process

If you have disabled the Database Server Process, you can restart it through the computer management window. All you have to locate the service and hit the start button. Let us show you how to do that.

  • Open the “Computer Management” window.
  • Click on the “+” icon located next to the “Services and Applicants” opton. This way you can expand the section.
  • Now, choose the “Services” option.
  • From the “Services” window, click on the “Name” column. This way you can sort the results alphabetically.
  • Now, click right on the “QuickBooksDB” service.
  • Choose the “Start” button.

As you execute these steps, you can close the computer management window. This is how you can restart the database server process. This may solve the error related to the internet connection error.

Fix 7: Add Intuit as Trusted Website

By the URL of as a trusted website on the web browser, you can fix the connection error. All you have to go to Internet Explorer and open Internet Properties to add Intuit to the trusted websites.

Here are the easy steps one can follow:

  • Launch “Internet Explorer”.
  • Go to the “Tools”.
  • Click on the “Internet Options” option.
  • Switch to the “Security” tab.
  • Click on the “Trusted Websites” icon.
  • Hit the “Sites” button.
  • In the box, type “Add this website to the zone” and add the “Intuit URL”.
  • Make sure the “Require server verification (https:) for all sites in this zone” box is unchecked.
  • Press the “Close” button.
  • Click the “OK” button.

As you add Intuit to the trusted sites, your internet explorer will not create conflicts when downloading the new updates for QuickBooks.

Fix 8: Repair Corrupted QuickBooks Installation Files

Due to the damaged or corrupted installation files, your QuickBooks may not respond as expected. To deal with such problems, you can repair the damaged QuickBooks installation files.

  • First of all, close all the programs running on your computer.
  • Now, click on the “Start” button.
  • Choose “Control Panel”.
  • Now, open the “Remove or Add Programs” window.
  • When you see the list of installed programs, you can find the “QuickBooks” program and click right on it.
  • Then, select the “Repair” option.
  • When you see the “QuickBooks Installation” wizard, click the “Next” button.
  • Here, click on the “Repair” button.
  • Hit the “Next” button.

When QuickBooks repairs the installation, you can wait for a while. After the process is completed, you can click on the Finish button. Do not forget to restart your computer to reflect changes.

Fix 9: Perform Clean Install in Selective Startup Mode

QuickBooks software may encounter errors when certain programs create conflict on your system. In this scenario, you can clean install your QuickBooks software on the Selective Startup Mode. This will make sure that third-party apps do not create problems when running QuickBooks.

To start a Windows computer in the Selective Startup mode, you can follow the steps mentioned below:

  • Open the “Run” dialog box by pressing the “Windows” + “R” keys.
  • Now, type “MSConfig” in the text field.
MSConfig - quickbooks network connection error
  • Hit the “OK” button. This will open the “System Configuration Utility” window.
  • Go to the “General” tab.
  • Then, click on the “Selected startup” and the “Load Startup” option.
  • Now, switch to the “Services” tab.
  • Click on the “Hide all Microsoft Services” option.
  • Click the “Disable all” button.
  • After that, uncheck the “Hide all Microsoft Services” option.
  • Also, make sure that the “Windows Installer” box remains checked.
  • Click on the “OK” button.

Once you are done performing these steps, restart your device and reinstall your QuickBooks Desktop. After that, you can bring your system to normal mode. Follow these steps to know more:

  • Press “Windows” + “R” keys on your keyboard. This will open the “Run” dialog box again.
  • Then, type in “MSConfig”.
  • Click on the “OK” button.
  • From the “System Configuration Utility” window, click on the “Normal Startup” box.
  • Click on the “OK” button.

After you bring your computer in normal mode, you can restart your computer to reflect all the changes. This will help you to fix the QuickBooks connection error.

Fix 10: Install QuickBooks Security Certificate

Having a QuickBooks Security Certificate is important for your accounting software. If you have the certificate already so make sure it is updated. To determine this, you can check the digital signature in QuickBooks.

  • Click right on the ”QuickBooks” Desktop.
  • Then, press the “Properties” option.
  • Click on the “Shortcut” tab.
  • Select the “Open File Location” option.
  • Click on the “OK” button.
  • Now, select the “QuickBooks app .exe” file and click right on it.
  • Choose the “Properties” option.
  • Click on the “Digital Signatures” option.
  • Select the “QuickBooks Install Certificate” option.
  • From the “Certificate Import” wizard, make sure that “Current User” is set as the “Store Location”.
  • Then, click the “Next” button.
  • Click on the “Finish” button.

This is how you can install or update the QuickBooks security certificate. When you are done following these steps, you can open QuickBooks and check if you can access it properly.

Conclusive Lines

Repairing the internet connection in QuickBooks is easy. All you have to check your internet settings and configure the setting if needed. Here, in this guide, we have given you the ten best methods through which you can eliminate connection errors and access your QuickBooks account properly.
What to do when you receive a “connection has been lost” QuickBooks error? Read this helpful guide to know your answer.

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