How to Delete Credit Card Refund in QuickBooks Desktop?

How to Delete Credit Card Refund in QuickBooks Desktop

QuickBooks allows you to enter or process the credit card refund for the customers. However, in some situations, the user has to delete credit card refund in QuickBooks that is applied to the invoice. This may be required when you mistakenly enter the wrong customer payment. And, instead of correcting the amount, if you issue a credit card refund, the refund can display as the pending deposit under the Uncleared Transactions on a Reconciliation Detail Report.

Although you can correct the payment in order to match the actual amount that is paid by the customer, deleting the credit card refund can be tricky. If you find any trouble with the same, we will teach you how to delete credit card refund in QuickBooks Desktop.

In this guide, we will show you different ways to delete the credit card refund in QuickBooks, from print checks, in QuickBooks Pro 2019, and the ways to void the refund.

Delete Credit Card Refund in QuickBooks

To delete the credit card refund in your QuickBooks Desktop, one has to go through the List and open Chart of Accounts. Thereafter, you can choose the credit card refund from the credit card account. At this point, you can edit the details and remove the credit card credit from your account.

To delete credit card refund in QuickBooks, you can also follow the step by step instructions stated below:

  • Go to the “Lists” menu located on the top.
  • Click on the “Chart of Accounts” option.
  • Now, click twice on the credit card account.
  • Click on your credit card refund.
  • Then, hit the “Edit” button located on the top.
  • Choose the “Delete Credit Card Credit” option.
  • Hit the “OK” button.

Alternatively, you can pursue these steps to remove the credit card refund in QuickBooks Desktop:

  • Go to the “Lists” menu located on the top.
  • Click on the “Chart of Accounts” option.
  • Select the “Undeposited funds”.
  • Click right on the “Customer’s payment”.
  • Then, hit the “Delete” button to remove the refund.

This is how you can follow the procedure of QuickBooks delete credit card refund in two ways. Either go with the Undeposited funds or edit the details of your credit card account.

How Do I Delete a Credit Card Refund in QuickBooks Print Checks?

There can be scenarios when you refunded a credit card by matching it with a refund receipt but it shows up in your print checks. In such time, you are required to edit the details and uncheck the Print Later option.

To delete the refund receipt from a print queue, you can carry out the following steps:

  • Navigate through the “Accounting” option.
  • Click on the “Chart of Accounts” tab.
delete credit card refund quickbooks
  • Find your account and select the “View Register” button located under the “Action” option.
  • Select the refund transaction.
  • Click on the “Edit” button.
  • Make sure you uncheck the “Print later” option.
  • Click the “Save and close” button.

Once done following these steps, the refund receipt will not show up in the print check anymore. In case you are not able to find the Print Later option then you can try a workaround for this.

All you have to change your payment method to cash or bank and then uncheck the Print Later box. Thereafter, you can return to the credit card and check if it is showing in the print checks page.

How to Delete a Credit Card Refund in QuickBooks Desktop Pro 2019?

If you do not prefer to reflect the canceled invoice (as an income) of your customer then you can remove it from the books. All you have to click on the Customer, choose the Customer Center option, pick the customer name to find the list of transactions. Then, you can open the invoice to delete it from your QuickBooks account.

To know how to delete a credit card refund transaction in QuickBooks Desktop Pro 2019, you can follow these steps:

  • Click on the “Customers” menu.
  • Choose the “Customer Center”.
  • Pick the customer’s name. This will open the list of transactions.
  • Here, search for the invoice you want to delete.
  • Once found, double click on it to open.
  • Click on the “Delete” button.
  • Hit the “OK” button to confirm your action.

Once you are done following these steps, you can return to the Customer Center and remove the credit memo you have created earlier. This way it will not create credit from the customers.

In addition, you can remove the credit card refund downloaded in the Bank Feeds Center. If required, you can run several reports to know where your company stands. This way you can have better information regarding your finances and business.

Bonus Tip: Void Refund Customer Payments in QuickBooks

QuickBooks provides a Void feature that can be used instead of the Delete feature. By voiding the credit card refund, you can keep the detail in QuickBooks whereas deleting the refund will delete the information from your account.

Void Credit Card Refund from the Chart of Accounts

To void the credit card refund in QuickBooks, you can do the following:

  • Go to the “Lists” menu located on the top.
  • Click on the “Chart of Accounts” option.
  • Now, click twice on the credit card account.
  • Click on your credit card refund.
  • Then, hit the “Edit” button located on the top.
  • Choose the “Void Credit Card Credit” option.
  • Hit the “OK” button.

This is the most simple way to void the credit card refund. You can also void the refund that you have created since the time it was not deposited. By voiding the refund, the amount of the transaction changes to zero. Also, it removes the transaction from the records.

Void Credit Card Refund from the History Dropdown Menu

To remove the customer refund that has been processed, you can follow these steps:

  • Click on the “Customers” menu.
  • Choose the “Customer Center”.
  • Search for the relevant “Credit Card Refund” option.
  • Now, click on the “History” drop-down from the “Credit Card Refund” window.
  • Choose the “Processed Refund Receipt” option.
  • Hit the “Void” button.
  • Click the “Save” button.

This is how you can void the credit card refund in two different ways. Either you can go through the Chart of Account feature or locate the processed refund receipt to void it.

Final Verdict

If you ever have to remove the credit card refund from the QuickBooks account, you can delete it easily. If required, you can void the credit card refund instead of deleting it.  By voiding the refund, the amount of the transaction changes to zero and it removes the transaction from the records. In this guide, we have shown you different ways to delete and void the credit card refund. We hope you find this guide useful.
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