How to Fix QuickBooks Maintenance Release Error 15215?

Fix QuickBooks Maintenance Release Error 15215

Have you stumbled upon QuickBooks maintenance release error 15215? Then don’t worry. All you need to do is verify your digital signature to fix this error. That’s it. But that too sometimes becomes an ordeal by fire for some users. This is why we bring to you an easy guide encompassing easy procedures explained in layman’s terms to resolve QuickBooks 2014 maintenance release error 15215. 

Note: QuickBooks 2014 maintenance release error 15215 is also known as QuickBooks 2013 Error 15215 and Error 15215 QuickBooks 2014.

What is QuickBooks 2013 Error 15215?

QuickBooks maintenance release error 15215 occurs during maintenance release or when you attempt to download payroll updates. It is also an indication that your QuickBooks has failed to verify your digital signature for the file updation. As a result, it restricts the server and prevents you from accessing the server to download the payroll updates.

This may happen due to conflicts with other applications running in the background while updating payroll updates also. Firewall settings may also block QuickBooks resulting in this error. 

Related Error: How to Fix QuickBooks Error 15227?

QuickBooks 2014 Maintenance Release Error 15215: Main Causes

To resolve this error, you must understand the root cause of the error to apply the right troubleshooting methods.

  • Incorrect settings of Internet Explorer.
  • Windows system is infected by viruses or malware.
  • Incomplete installation of QuickBooks program.
  • QuickBooks Desktop setup is misconfigured.
  • System digital signature is missing.
  • Firewall settings are misconfigured.

The solution to resolve error 15215 in QuickBooks 2014 is to configure your Windows system and QuickBooks Desktop properly.

Related Error: Error 15241 in QuickBooks

Signs and Symptoms of Error 15215 QuickBooks 2014

  • Your Windows computer crashes while running the program.
  • A pop-up with an error code 15215 appears on your screen repeatedly.
  • Your Windows PC starts freezing while using programs.
  • Peripherals such as keyboard and mouse respond slowly or do not respond at all.
  • Your desktop corrupts regularly when running the same program.

Easy Methods to Troubleshoot Error 15215 QuickBooks 2014

One of the significant reasons behind this error is the incorrect settings of your internet browser, Windows system, or QuickBooks program. Thus, we suggest you configure these settings properly.

You can start with the basic methods by rebooting your computer or logging into your system with administrator rights. You can proceed with other troubleshooting methods to fix QuickBooks 2014 maintenance release error 15215.

1: Reboot Your System

In many cases, you can get rid of a variety of issues faced by your system or its programs just by rebooting. So all you gotta do is click the Windows icon and go to the Restart option. This will restart your PC and repair minor bugs that it is dealing with. Once your system  restarts successfully, try updating the payroll service. 

2: Sign in with Admin Rights

In this method, you are required to log in to your system as an administrator. Without admin privileges, users are restricted to perform certain actions such as updating payroll services. 

If you are a Windows 10 user then you can follow these steps to run QuickBooks as an administrator:

  • Close “QuickBooks Desktop” in case it is opened.
  • Now, click on the “Windows” search bar.
  • Type “QuickBooks” in the search bar.
  • Click right on “QuickBooks Desktop” when it appears in the result.
  • Select the “Run as administrator”.
  • Click on the “Yes” button when you receive a confirmation prompt.

This will allow you to log in to your Windows computer as an administrator. Thereafter, you can try updating the payroll service. If the error 15215 in QuickBooks 2014 still persists then you should configure internet settings.

3: Adjust Internet Options

Here, you need to make sure that TLS 1.0 is checked in the Internet Options. To do so, you can do the following:

  • Close “QuickBooks Desktop” and other windows in case it is opened.
  • Then, launch “Internet Explorer”.
  • Now, click on the “Tools” option.
  • Switch to the “Internet Options”.
Internet option - quickbooks 2013 error 15215

Note: QuickBooks users can also clear the temporary files of the internet browser excluding the Cookies. For this, go to the General tab and select the Delete option.

  • Now, go to the “Advanced” tab.
  • Then, click on “Advanced Settings”.
  • Here, you can search for “Use TLS 1.0”, “Use TLS 1.1”, and “Use TLS 1.2”. Remember that you might not see these options in the old version of “Internet Explorer”. Go downwards and place the checkmark for “TLS 1.2”.
  • Then, you can select the “Use TLS 1.0” Option. But make sure that “TLS 1.1” and “TLS 1.0” are not selected.
  • Hit the “OK” button.

After setting TLS settings, you can close the Internet Explorer and restart your device. Thereafter, you can check if there is any new update available once your computer restarts. If you find new updates then install them to avoid errors.

4: Run Windows in Selective Startup Mode

Due to the conflicts between software programs, your QuickBooks software might not work. In this scenario, one can simply run Windows in Selective Startup Mode. This can be done by following these instructions:

  • Open the “Run” dialog box by pressing “Windows” + “R” keys.
  • Now, type “MSConfig” in the text field.
  • Click the “OK” button.
MSConfig - quickbooks maintenance release error 15215
  • When you see the “System Configuration Utility” window, allow it to open.
  • Then, in the “General” tab, select the “Selected startup” option. Make sure you leave the “Load Startup” option is unchecked.
  • Now, click the “Save” and “OK” buttons respectively.

Once you are done executing these steps, you can restart your system. This will automatically take you to the Selective Startup Mode. Thereafter, you can launch QuickBooks Desktop by clicking on the icon and follow these steps:

  • Download your current “Tax table”.
  • Use “Windows” + “R” keys to open the “Run” dialog box again.
  • Now, type “MSConfig” in the text field.
  • Click the “OK” button.
  • In the “System Configuration Utility” window, mark the “Normal Startup” box.
  • Hit the “OK” button.

Thereafter, you can restart your computer to reflect all the applied changes. This will help your system to work in a normal mode and fix QuickBooks 2013 error 15215. 

After clearing the startup items, if you are able to download the payroll updates then it indicates that some of the programs are conflicting in the startup items. You can remove such problematic programs from your Windows PC.

5: Configure Windows Firewall Service

As stated earlier, Windows Firewall often blocks certain programs. If QuickBooks is present in the block list, this is possibly not allowing the software to connect to the server due to which you fail to update payroll.

To verify and unblock QuickBooks from Windows Firewall, one has to go through the following instructions:

  • Click on the “Start” menu.
  • Open “Control Panel”.
  • Go to “Windows Security”.
  • Click on the “Firewall & network protection”.
  • Then, click right on the “Inbound Rules” located in the “Advanced Settings”.
  • Hit the “New Rule” button.
  • After that, click on the “Rule Type” section.
  • Choose the “Port” option.
  • Now, click on the “Specific local ports” from the first set of radio icons.
  • Make sure you enter the “Local Ports” separated by a comma.
  • Now, hit the “Next” button.
  • Select the “Allow the Connection”.
  • Hit the “Next” button.
  • Pick your “Network type”.
  • Ensure that all the options are checked in case you switch from one network to another network.
  • Then, click “Next”.
  • Enter the name for your new rule.
  • Click the “Finish” button.

These are the steps for creating Inbound Rules. You can do the same for Outbound Rules. Once you are adding new rules in the firewall, you can continue updating QuickBooks and verify if you can connect to the update server successfully.

6: Install QuickBooks Updates Manually

If you think none of the above methods are effective enough to kick out the QuickBooks 2013 error 15215 then you can update QuickBooks manually. For this, you can do the following:

  • First of all, go to the “Update QuickBooks” option.
  • Make sure that the correct product is selected.
  • Now, click on the “Change” option.
  • Then, go to the “QuickBooks product”.
  • Click on the “Update” button and select the location for the new file to be saved.
  • After clicking on the “Save” button, go to that location (where the file is saved).
  • Double click on the “Install the update” button.

This will start installing the new updates for QuickBooks. Once the installation process is completed, you can restart your computer and verify if your QuickBooks Desktop is updated to the latest version.

7: Perform a Clean Boot in Windows

QuickBooks maintenance release error 15215 can occur due to the conflict of other programs. To prevent that, you can perform a clean boot in Windows and disable all services in System Configuration. Check out these steps to know better.

Windows 10

  • Make sure you create a local user account on Windows 10.
  • Open the “Run” command by using “Windows” + “R” keys.
  • Then, type “MSConfig” in the text field.
  • Click the “Enter” button.
  • In the “System Configuration” window, switch to the “Services” tab.
  • Choose the “Hide all Microsoft Services” option.
  • Hit the “Disable all” option.
  • Now, switch to the “Startup” tab.
  • Click on the “Open Task Manager” option.
  • Here, you can select each item to disable it.
  • Hit the “Disable” button
  • Close the “Task Manager”.
  • Click the “OK” button on the “Startup” tab.

Windows 8 and Windows 8.1

  • Click on the “Search” icon located on the bottom right.
  • Then, type “MSConfig” in the text field.
  • Click the “Enter” button.
  • In the “System Configuration” window, switch to the “Services” tab.
  • Select the “Hide all Microsoft Services” option.
  • Click on the “Disable all” option.
  • Now, switch to the “Startup” tab.
  • Click on the “Open Task Manager” option.
  • Here, you can select each item to disable it.
  • Hit the “Disable” button
  • Close the “Task Manager”.
  • Click the “OK” button on the “Startup” tab.

Windows 7

  • Make sure you sign in to your computer with the administrator rights.
  • Select the “Start” button
  • Then, type “MSConfig” in the text field.
  • Click the “Enter” button.

Note: If your screen prompts then you can enter your admin password to proceed further.

  • Then, click on “Selected startup” in the “General” tab.
  • Make sure you unmark the “Load startup items” option.
  • Now, switch to the “Services” tab and choose “Hide all Microsoft Services”.
  • Hit the “Disable all” option.
  • Click the “OK” button.
  • Restart your device.

Once you are done applying these steps, you can restart your device. Your system might lose functionality when it is in the clean boot process. For this, you can rest your PC to start normally once the clean boot troubleshooting is completed. This will resume the functionality.

To Sum Up

So this is all you can do to get rid of QuickBooks 2014 maintenance release error 15215. All you have to do is find out the root cause and perform the troubleshooting methods provided to you in this guide.

In addition, it is advised to use the QuickBooks File Doctor tool as this helps you repair certain errors in QuickBooks. However, in some instances, QuickBooks File Doctor Crashes due to which you fail to repair errors. Read this guide to know more.

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