How to fix Malwarebytes unable to connect to service error?

Deactivate-malwarebytes unable to connect the service

Malwarebytes is a utility program/application that protects our system from different threats and viruses. The trial version of Malwarebytes is available free to download but the users need to pay for downloading and using the full version of the software. After downloading Malwarebytes, many users have reported that they encounter Malwarebytes unable to connect to service error. No worries, Read the article below in detail to get rid of these kinds of errors. On our ErrorsDoc website, you even get steps and guide to install Malwarebytes, uninstall Malwarebytes, disable Malwarebytes, and for fixing other Malwarebytes related problems. Below are the different possible solutions for fixing up the Malwarebytes unable to connect the service error.

Malwarebytes unable to connect the service – Fixed

Solution No.1-

Check and find out Malwarebytes Service

The Malwarebytes program/software runs in your system through the installed service and the “Malwarebytes unable to connect to service error” hints toward the communication problem between the particular service and the Malwarebytes application/program. If there is an issue with the service or the particular service is turned off then, the user can turn it on by following the below-mentioned simple steps.

Step 1
To view the list of all running services in the system, click on the “Start” menu at the bottom-left section of the system. Now go to the search bar, type “services.msc” and open the first displayed result by choosing to run it as an administrator.

Service.msc-malwarebytes unable to connect to service

Step 2
Now click on the Name section if you wish to see the list of all services arranged alphabetically and find the Malwarebytes service.
Step 3
Make a right-click on the option of Malwarebytes service and then, click on the option of “Properties.”
Step 4
Find the Startup type option and make changes to set it as “Automatic” if any other setting is enabled.
Step 5
If you find the service not running, start it by clicking on the “Start” menu until you see the status as “Running.”

Running-malwarebytes unable to connect to service

Please note that you may see an error message prompt stating that:

“Windows could not start the Security Center service on Local Computer. Error 1079: The account specified for this service differs from the account specified for other services running in the same process.”

If you see this kind of system error message then follow the instructions below to remove it.

– Go to the “Log On” tab and click on the button of “Button.”
– Now, type your system’s name in the place of “Enter the object name to select” and click on the option of “Check Names” and wait for the name authentication.
– After the name authentication, click on the “Ok” button and type the administrator credentials when a prompt appears on the screen to do so.
– Click on “Ok” and close the current window.
– Go back to the Malwarebytes properties section and click on the “Start” button.

The above-mentioned steps must help in resolving your problem of stopped service. Restart your system and use the services without any problem/errors. But if the problem continues, you need to try the solution No-2.

Solution No.2-

Reinstall Malwarebytes Application/Program

Many of the users have tried reinstalling the Malwarebytes application and they say that the problems such as Malwarebytes anti-malware unable to connect the service error or the Malwarebytes unable to connect the service error were removed from the system after doing so. We also advise you to perform the reinstallation process of the Malwarebytes program in your system. But, if you have the Malwarebyte program’s premium version installed in your system then, you need to get hold of the program’s activation key and id. The activation key and id can be found on the website from where the application/program was originally downloaded but there are some other ways also.

1. Go to the search bar through the Start menu of the system and type “regedit.”

Regedit-malwarebytes unable to connect the service

2. You can use any of the below-mentioned locations depending on the architecture of the system to get the activation key and id:

Location in Windows *86 32-Bit system

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes’ Anti-Malware

Location in Windows *64 64-Bit system

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes’ Anti-Malware

After getting hold of the activation key and id, you must proceed further with the Malwarebytes program removal/uninstall process. Below are the steps you need to follow if you want to continue with the premium version of Malwarebytes after its removal/uninstallation. 

Step 1
Open the Malwarebytes application/program and click on the “Deactivate” button under the My Account section.

Deactivate-malwarebytes unable to connect the service

Step 2
Go to the settings and then advanced settings, find the option of “Enable self-protection module” and uncheck the box beside it.
Step 3
Now, you must close the application and download the mbam-clean.exe file from the official website of the Malwarebytes (download will start automatically).
Step 4
Close all the running applications and programs in the system and make sure to disable the system’s antivirus.
Step 5
Open the mbam-clean.exe program and follow the further system-guided instructions. Restart the system when a prompt appears to do so.
Step 6
Find the latest version of MBAM from the official website and download it.

Download MBAM-malwarebytes anti malware unable to connect the service

Step 7
Install the MBAM application/program in your system by following the on-screen instructions.

Install-malwarebytes anti malware unable to connect the service

Step 8
Run the MBAM program/application and click on the “Activation” button.
Step 9
Enter the Activation key and id in the provided field for activating your license.
Step 10
Now, enjoy and use the Malwarebytes application/program without any problem.

Please note that if you are using the Malwarebytes pro or premium version then, just follow steps 3 to 7 and use the Malwarebytes updated version.
If the error is still there in your system even after following all the above-mentioned steps properly, you must move forward with the Solution no-3 

Solution No.3-

Antivirus Related Issues

Malwarebytes application/program always promote themselves as an anti-malware software that can run along with the other tools and software in your system. But you may be encountering the “Malwarebytes unable to connect to service” error due to the presence of some other antivirus software/program in your system. Many users also report that the error occurred only with a specific version of Malwarebytes. So, you can wait for a new update or patch of the same version or follow the below-mentioned steps to remove the antivirus related issues from your system.

Step1
The best solution for this error is to set the Malwarebytes application/program as an exception in the antivirus software. The settings are different for all the programs but you won’t have to hassle much to find it.
Step 2
Mainly, the F-Secure antivirus program users report about facing the Malwarebytes unable to connect to service error and they must set all the files and folders of Malwarebytes program in the F-secure’s folder to fix this error.

If the Malwarebytes unable to connect to service error is not fixed even after correcting all the antivirus related issues, you need to uninstall the Malwarebytes program in safe mode by following the steps of solution No-4.

Solution No.4

Uninstalling the Malwarebytes program in Safe Mode 

If you are facing a problem in uninstalling the Malwarebytes application/program with a normal system startup, reboot your system to safe mode and then uninstall the Malwarebytes program. Below are the detailed steps for the same.

Step 1
Firstly, go to the search bar of the system and type “msconfig” and then, find the Boot tab.

Msconfig-malwarebytes anti malware unable to connect the service

Step 2
Now, select the option of “Safe boot option” under the Boot tab and click on the Minimal option button.

Safe Boot option-how to fix malwarebytes unable to connect the service

Step 3
Confirm for restarting your system by clicking on the OK button.
Step 4
Now, the system must restart in safe mode.

Safe Mode-how to fix malwarebytes unable to connect the service

Step 5
Go to the settings from the start menu and find the option of Apps.
Step 6
Look for the Malwarebytes program under the Apps section and click on the uninstall button.

Uninstall button-malwarebytes unable to connect the service fix

Step 7
You need to open the “msconfig” file again and disable the safe boot option.
Step 8
In the end, download and reinstall the Malwarebyte’s latest version available on their official website. 

Now, if you have tried all the above-mentioned solutions to fix the Malwarebytes unable to connect to service error but still not getting the desired result/output. Then, you can get in touch with our ErrorsDoc technical team for help and assistance. Our team is ready to serve you 24*7 as customer satisfaction is the utmost priority for us.

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