Fixed: Netflix Code NW-1-19 on Samsung Smart TV, LG TV, Roku, Xbox, and More

Fixed: Netflix Code NW-1-19 on Samsung Smart TV, LG TV, Roku, Xbox, and More

The Netflix code NW-1-19 can be perceived as an issue relating to network connectivity. One of the main reasons behind it is the low signal strength of your wifi. you can observe this error on several smart devices. Roku, Samsung Smart TV, PS3, Xbox One, etc., are certain examples of these devices. For troubleshooting the NW-1-19 error and the message generated by it, you can clear the issues with your internet. Additionally, your device can be restarted if at all any bug in it is contributing to the error.

Moving forward, we can browse more information about this error and the ways to fix it.

Today, we will be reading about the following:

Table Of Contents

What Does Code NW-1-19 Netflix Error Mean?

The Netflix NW-1-19 error code is encountered by almost every Netflix user. This is a network connectivity problem that will prevent connecting your streaming device to Netflix services. An error message stating “Your Device May Not be Connected to the Internet: Code NW-1-19” on Netflix can also be seen. The error can emerge on several devices. Some of these are inclusive of smart TV, Samsung Smart TV, LG TV, and Xbox.

Why Do I See the Netflix NW-1-19 Error on My Smart Device?

You may be seeing the NW-1-19 Netflix error due to the following:

  • The network on your streaming device may not be supportive of Netflix.
  • Your device may not be having an internet connection.
  • The signal strength of your wifi may not be suitable.
  • The software of your device may not have been updated.

How to Fix Netflix Code NW-1-19 Error?

The Netflix error code NW-1-19 can be fixed by checking that your smart device is connected to the internet. If there is no network support on your device, then you can turn off the public wifi and start using your cellular data. To eliminate the bugs that are causing this Netflix error code, you can start over your home network. Along with that, you can restore the default settings of your internet.

We will request you to read beyond to gather more fixes for mending the NW-1-19 error on Netflix. Below, you can also get the directions associated with these fixes.

Fix 1: Check Network Support on Streaming Device

The Netflix error NW-1-19 can make its appearance on your streaming device in case of network issues. So to say, your network may not be supportive of streaming services like those of Netflix. In several instances, when the users were trying to watch shows on Netflix via public wifi, this error was appearing. This may have been the reason behind the network issues. You too may be streaming shows on this application using public wifi. In our suggestion, you can switch to your cellular data and then open Netflix. You can start any video. It should run without displaying this error. 

Fix 2: Ensure Internet is Connected to Streaming Device

There can be a minor issue as a result of which you may be coming to terms with the nethelp code NW-1-19. Not having an internet connection on your streaming device could be one such minor issue. As you can assume, the simplest fix for this error in such a situation will be to connect your device to the internet. The internet connection should be working. Its speed should be good enough to support streaming. 

Note: To ensure that the speed of the internet connection is good, you can initiate a connection test. If the results of the test are not satisfactory, then you can improve the connection by contacting your internet service provider.

Fix 3: Restart Home Network

We will advise you to restart the home network on your device to fix the NW-1-19 error code on Netflix. At times, some kinds of bugs can be encountered in your device. These bugs can prevent Netflix from working as usual on our streaming device. When the home network is restarted, the bugs will be cleared. 

For restarting the home network, you can plug out the device on which you are streaming Netflix. You can plug out the modem for at least half a minute. You can plug in both the devices later and open Netflix on your streaming device. Since the bugs will no longer be present, the NW-1-19 error will not be seen.

  • Plug out your streaming device.
  • Your modem has to be kept unplugged for 30 seconds.
  • Plug in the modem and wait till all its lights stop blinking.
  • Plugging in your streaming device is the next step.
  • Turn on your streaming device.
  • Now, launch Netflix.
  • Ensure that the NW-1-19 error isn’t emerging now.

Fix 4: Directly Connect Streaming Device to Modem

When network connectivity issues result in the Netflix error NW-1-19, connecting the streaming player to the modem directly can help clear the problem. To do this, turn off your streaming device. Get an Ethernet cable and connect it with your smart device. Now, unplug your modem and let it stay idle for 30 seconds. Afterward, plug in your modem. When the lights of the modem have stopped blinking, turn on your device. Launch Netflix on it. Play any video to observe the error NW-1-19. If this error is not being observed now, then this fix will have cleared it. 

  • Ensure that your streaming device is off.
  • Connect your streaming device to the modem via an “Ethernet Cable”.
  • Plug out the modem for 30 seconds.
  • Plug in the modem and allow the lights to settle.
  • Start the streaming device and open “Netflix”.

Fix 5: Restore Default Internet Settings

The settings of your internet connection may have been recently changed by you. This may be the chief cause of the NW-1-19 error code on Netflix on your streaming device. You can restore the default settings to resolve the error quickly. Also, you can disable the VPN/proxy service, if connected, and then connect directly to the home network. You can reset your streaming device for automatic DNS settings as well.

When the default settings of the internet have been restored, you can open Netflix on your streaming device. You can play a movie and check that the error has been fixed.

Fix 6: Boost Signal Strength of Wi-Fi

One of the reasons leading to the error of the Netflix NW-1-19 code can be the low signal strength of your wifi. For improving its signal strength, we have listed 3 tips below. You can go through them and implement these tips. The signal strength of your wifi should get better.

  • Keep the router away from wireless devices to avoid wireless interference.
  • Ensure the router sits on a higher position, like a desk, and not on the floor. 
  • Try placing the router in another location and check the strength.

Note: We believe that these 3 tips should help in enhancing the signal strength of your wifi. After implementing them, if you are not able to see any improvement in the same, then you can connect with your internet service provider for more help.

How Do I Troubleshoot the Netflix NW-1-19 Error on My Blu-ray Player?

Several people prefer using the Blu-ray player for watching series on Netflix. When the device is inclusive of any bugs, you may find the NW-1-19 code on Netflix. We often urge the users to restart the player. During this process, you have to completely discharge your device. When you start it again, the bugs will hopefully stop emerging. 

You can get the complete details of this resolving measure by reading the following sub-section.

Fix 1: Restart Blu-ray Player

Restarting your Blu-ray Player is the third simple fix. If there is any bug in the device or in the application that is causing the Netflix nw-1-19 error code, it will be settled via this procedure. Your device can be restarted in just 4 steps.

  1. Plug out your Blu-ray Player for a minute.
  2. Keeping it unplugged, tap its “Power” button to discharge completely. In case your Blu-ray Player lacks a “Power” button, then plug out the device for 3 minutes.
  3. Now, plug in your device and turn it on.
  4. Then stream Netflix error-free.

What is the Fix for the Netflix Error Code NW-1-19 on PlayStation 3?

The users of PlayStation 3 can work on their internet connection for getting rid of the Netflix NW-1-19 error message. You can also prefer restarting your PS3 and then play videos on Netflix. In addition, we will recommend that you initiate the verification of the DNS settings on this gaming console.

Before implementing these measures, you will be required to know the instructions. The following parts will provide the same to you.

Fix 1: Test Internet Connection on PlayStation 3

The error NW-1-19 code on Netflix on your PlayStation 3 will be generated when your internet connection is faulty. This error can be easily corrected by confirming whether or not the connection is alright. To confirm the same, you can perform an internet connection test. You can open the Settings of your PS3 and enter the Network Settings from here. 

  • Open the PS3’s “Main Menu” and go to “Settings”.
  • Click on “Network Settings”.
Network Setting - netflix code nw 1 19
  • Now, choose the option of “Internet Connection” and set it to “Enabled”.
  • Then click on “Internet Connection Test”.
  • When you connect to the internet, verify the “Time” as well as “Date Settings”. 

Note: Based on the test of your internet connection, you can decide whether or not an upgrade or improvement in it is required. Connecting with your ISP will be useful. Also, if you cannot connect to the internet, there may be a network issue. Your ISP can help you resolve the same.

Fix 2: Restart PlayStation 3

Whenever an unlikely error gets generated on a streaming device, we encourage our readers to restart it. The same will hold true in this situation as well. When the Netflix error code NW-1-19 comes up on your PS3, you can quickly restart it. 

Restarting your PlayStation 3 requires you to plug it out for 1 minute. You can press its Power button to drain any charge in it. You can plug it in again after a minute is over. To turn it on, the Power button has to be pressed one more time. After this, you will be recommended to open Netflix on your PS3.

  • Plug out the PS3 for a minute.
unplug-netflix code nw 1 19
  • Keeping the console unplugged, tap and hold its “Power” button.
  • Then plug in the PS3 to power again.
  • Press the “Power” button to turn it on.
  • Now, launch “Netflix”.

Play any video on Netflix and watch it for some time. If the NW-1-19 error doesn’t come back, then you will not be required to perform any other measure.

Fix 3: Verify DNS Settings on PlayStation 3

Certain problems with the DNS settings can cause something to go wrong with your PlayStation 3. The problems with these settings may be responsible for the Netflix error NW-1-19. It has been found that verifying the DNS settings can assist you in identifying these problems. For their verification, you can launch the Main Menu of PS3. Find the Settings. Scroll to the Network Settings and select the Internet Connection Settings. Go to Custom and opt for either Wired Connection or Wireless. based on the selection you make, you will have to verify the settings and make changes as per the requirement.

To grasp the remaining steps for verifying the DNS settings and making the necessary changes, you can read here:

  • Head to the “Main Menu” of your device,
  • Click on “Settings”.
  • Tap on the “Network Settings”.
  • Now, go to “Internet Connection Settings” and tap “Ok” to confirm.
  • The next step is to press “Custom”.
  • Select “Wired Connection”/“Wireless”.
Select Wirelesss Setting - netflix nw 1 19
  • If you choose “Wireless”, then tap on “Enter Manually” in the “WLAN” section. 
  • Open the “IP Address Setting” by hitting the right direction button thrice. The previous “SSID”, “Password”, and “Security Setting” will be automatically generated.
  • If you choose “Wired”, then click on “Auto-detect” to enter the “Operation Mode”.
  • For “IP Address Setting”, choose “Automatic”.
  • In “DHCP Host Name”, choose “Do Not Set”.
  • Opt for “Automatic” for “DNS Setting”.
  • For “MTU”, choose “Automatic”. 
  • In “Proxy Server”, “Do Not Use” has to be preferred.
  • For “UPnP”, tap on “Enable”.
  • Save the settings by hitting the “X” button.
  • Finally, choose “Test Connection”. Access the “Netflix” app when the connection test has been successful.

How should I Resolve the Netflix Error NW-1-19 on PlayStation 4?

On your PS4, testing the internet connection is the first thing that you should do for resolving the nethelp code NW-1-19. Afterward, you can restart your console and see whether or not the problem has been cleared. On the off chance that more help is required, you can check the DNS settings of your device. If these settings are faulty, then you can make the changes and save them.

Allow us to show you how these measures have to be applied on your PlayStation 4.

Fix 1: Test Internet Connection on PlayStation 4

Running an internet connection test can be useful in certain situations. There can be times when you may wish to confirm the speed of your internet. As the NW-1-19 error code on Netflix gets displayed on your PS4, you may worry that the speed of the internet may be resulting in it. By running the test, the cause can be confirmed. 

To test the connection of your internet, you can go to the Home Screen of the console. Using the D-pad, press Up. Now, make a selection for Settings as well as Network. The option of Test Internet Connection will be visible. You can run it and open Netflix when the test has been completed.

  • Open the “Home Screen” of PS4.
  • On the device’s “D-pad”, tap on “Up”.
  • Choose “Settings” and “Network”.
  • Tap on “Test Internet Connection”.
  • Now, run “Netflix” and play a video of your choice.
Test internet Connection - netflix error code nw 1 19

Fix 2: Restart PlayStation 4

Restarting a gaming console like PS4 can be one excellent way of removing the NW-1-19 error. You may have restarted your PS4 multiple times. You may even be familiar with the procedure to do so. We have listed the steps involved for your reference, if required. You only have to plug out your device as long as a minute and then press Power after plugging it in. When you run the movie-streaming application this time, the NW-1-19 shouldn’t emerge.

  • Plug out the PS4 for 1 minute.
  • Plug it in again and press the “Power” button.
  • Open “Netflix” and check if the error has been fixed.

Fix 3: Verify DNS Settings on PlayStation 4

Troubleshooting the error Netflix NW-1-19 is possible by checking the DNS settings of your PlayStation 4. Its verification can be done by opening Settings from your console’s Main Menu. Head to Network. Opt for Set up Internet Connection. In the next step, you will be required to choose either a LAN cable or wifi. Now, opt for Custom and move to the Use Wi-Fi option. Now, you will be able to access the DNS Settings.

Moving forward, you can learn the changes that have to be made to the DNS settings only when there is a need to do so.

  • Open the “Settings” from the PS4’s “Main Menu”. 
  • Tap on “Network”.
  • Now, choose “Set up Internet Connection”.
  • Then select “Use Wi-Fi” or “Use a LAN Cable”.
  • For a wireless connection, click on “Custom” and tap “Use Wi-Fi”. Then choose the name of the Wi-Fi network.
  • For a wired connection, click on “Custom” and select “Operation Mode”.
  • For “IP Address Setting”, choose “Automatic”.
  • For “DHCP Host Name”, choose “Do Not Specify”.
  • For “MTU Settings”, choose “Automatic”.
  • For “Proxy Server”, choose “Do Not Use”. 
  • Next, click on “Test Connection”. When it is successful, run “Netflix”.

Can I Get Rid of the Netflix Code NW-1-19 on Roku?

The users of Roku 1, Roku 2, and Roku 3 can test the internet connection on their devices. Since the speed of your internet can be faulty, the test will help you in determining it. Along with that, you can try restarting the streaming player. Its performance will get a boost once the device starts to freshly work.

Fix 1: Test Internet Connection on Roku

In a multitude of instances, we have seen that an internet connection with poor speed can halt you from playing Netflix on Roku. Even on devices like Roku 1, Roku 2, and Roku 3, this cause can result in a similar outcome. For testing your internet connection, you can launch the settings and find the option for this. 

We have separately mentioned the instructions for running the test on the different versions of Roku.

Option 1: Test Internet Connection on Roku 1

Find the Settings on Roku 1. Look for the Network option here. The option for testing the internet connection can be discovered here. You can look at the directions shown below:

  • Click on “Settings” on the “Home” screen of Roku.
  • Now, tap “Network. 
  • You can try running “Netflix” now. The error should not affect your experience.
Network - netflix error code nw 1 19
Option 2: Test Internet Connection on Roku 2 & MHL Streaming Stick

On Roku 2 with MHL Streaming Stick, you can launch the Settings. From here, you can go to Network. Choose the option mentioning Connection Status. Wait for the test to begin and complete.

  • Launch the “Home” screen of Roku for “Settings”.
  • Click on “Network”.
  • Tap “Connection Status”.
  • Now, open “Netflix”.
Option 3: Test Internet Connection on Roku 3 & HDMI Streaming Stick

The users of Roku 3 with HDMI Streaming Stick will be suggested to locate the Settings. Then click on Network. Select Network Connection and the test will start running. Gradually, you will be able to fix the Netflix NW-1-19 error message.

  • Go to the Roku “Home” screen and select “Settings”.
  • Choose “Network”.
  • Here you will find a “Network Connection” with a checkmark. Select it.
  • You can check the information about the status of the “Network Connection” displayed on the right. 

Note: Seek help at the support website of Roku when the “Connection status” says “Unable to connect”.

Fix 2: Restart Roku

In this section, we will show you how Roku has to be restarted for fixing the NW-1-19 error. You only have to plug out this device for 10 seconds. Then you can plug it in and tap any of the buttons given on the remote. Then launch Netflix. 

  • Plug out Roku for 10 seconds.
  • Plug in Roku back to power.
  • Press any button on the device’s remote to turn it on.
  • Try “Netflix” after a minute.

What is the Fix for the NW-1-19 Error Code Netflix on Set-top Box?

While using Netflix on your set-top box, if you run into the NW-1-19 error, then restart it. As you quickly restart it, the issues in the device that are resulting in the error code Netflix NW-1-19 will be removed. 

To read more about this fix, you can scroll further.

Fix 1: Restart Set-top Box

For restarting your set-top box, you can unplug it. After keeping it unplugged for a minute, you can press its Power button for some time. Then you can connect its plug to the power supply. Now, you have to stream any series or movie on Netflix to confirm that the NW-1-19 error has been done away with.

  • First, unplug the set-top box for a minute.
  • Press and hold the “Power” button of the set-top box for a few seconds. In case of no “Power” button, keeping the device unplugged for 3 minutes will be the best alternative.
  • Plug in the set-top box and turn it on. 
  • Now, stream “Netflix”.

After administering the 4 steps of this fix, ensure that the error code NW-1-19 on Netflix is not being seen now.

How should I Troubleshoot the Netflix Error NW-1-19 on a Smart TV?

As the Netflix error NW-1-19 on smart TVs is experienced, you can restart it. This simple measure will demand you to turn it off and start it again. In the process, the glitches or minor errors in your device will be removed. When you play Netflix later on, your smart TV shall not display this error. 

Fix 1: Restart Smart TV

Using Netflix on a smart TV can give you an enhanced experience. However, observing an error like the NW-1-19 code can bother your time. To troubleshoot it, you can plug out your smart TV for a few minutes. You can plug it in again for the purpose of restarting it. In the end, you have to start Netflix on it to check for the error code.

  • Start with plugging out your smart TV.
  • Press the “Power” button of your smart TV and hold it for 5 seconds. If your smart TV has no “Power” button, then plug it out for 3 minutes.
  • Next, plug in your smart TV and turn it on.
  • Finally, check whether the error has been removed on Netflix. 

Based on the results in several instances, this fix should clear the Netflix code NW-1-19 on your smart TV in very less time.

How to Fix the Netflix Code NW-1-19 on Xbox One?

The presence of the error NW-1-19 on Netflix on your Xbox can be settled by going through its DNS settings. Changes can be made to the settings for correcting them. In addition, you can ensure that your internet is providing you with good speed for running Netflix. You can test your connection for ensuring the same. If an upgrade in the speed is required, then you can know that from the test.

Fix 1: Test Internet Connection on Xbox One

Testing your internet connection is what we suggest when a streaming service like Netflix fails to work on gaming consoles. Coming to Xbox One, on this console too, you can check your internet’s speed. You can open the Network Settings to find the Test Network Connection option. If the results indicated by the test are not likely, then you can be sure about this being the cause leading to the code NW-1-19 on Netflix on Xbox One.

  • Hit the “Menu” button on the controller of your Xbox One.
  • Tap on “Settings”. You can also go to “Settings” directly if you are on the “Home” screen.
  • Under “Settings”, choose “All Settings”. Go to the fourth step if this option is unavailable.
  • Click on “Network” and choose “Network Settings”.
  • Tap on “Test Network Connection”. 
  • Start “Netflix” when the test is successful.

Fix 2: Check DNS Settings on Xbox One

Faulty DNS settings may be resulting in the error code NW-1-19 on Netflix. You can verify them to find the fault. The option to verify the DNS settings can be found in Advanced Settings. You have to ensure that the settings have been set to Automatic. If not, then you can introduce the change.

  • Go to the “Settings” from Xbox One’s “Home” screen. Or tap the “Menu” button on the controller to access the “Settings”.
  • Now, choose “All Settings”.
  • Click on “Network” and select “Network Settings”.
  • Open “Advanced Settings”.
  • Choose “DNS Settings” and tap on “Automatic”.
  • Save the settings by pressing the “B” button.
  • Lastly, try the “Netflix” app.

How can You Clear the Netflix Code NW-1-19 on Xbox 360?

To the users of Xbox 360, we will suggest checking the internet’s speed. The speed being slow, the code Netflix NW-1-19 may be occurring. Thus, you can check the connection by testing it. In addition to this, you can opt for verifying the DNS settings of your Xbox 360. These settings need to be correct for the proper functioning of a video-streaming application like Netflix.

Fix 1: Test Internet Connection on Xbox 360

For clearing the Xbox 360 Netflix error code NW-1-19, you can test your internet connection. You can open the Main Menu to find the Settings. Then in System Settings, you can locate Network Settings. You can pick the type of network you have. After that, you can test the connection. 

After it has been tested, you may wish to enter Netflix and check for the problem.

  • Open “Settings” from the “Main Menu” of your Xbox 360.
  • Tap “System settings”.
  • Then open “Network settings”.
  • Choose “Wireless Network”/“Wired Network”.
  • Tap “Test Xbox Live Connection” and click on “Continue”. 
  • When the result is successful, you can stream “Netflix”.

Fix 2: Check DNS Settings on Xbox 360

Your gaming console’s DNS Settings need to be correct. When they are incorrect or have been changed, you may find the NW-1-19 error while streaming Netflix on Xbox 360. To check or correct the settings, you can open Configure Network. After checking the settings, you can restart your Xbox 360.

  • On the Xbox 360’s controller, tap the “Guide” button.
  • Open the “Settings” and choose “System Settings”.
  • Now, choose “Network Settings”.
  • Click on “Configure Network”.
  • The fifth step involves selecting the “DNS Settings” and clicking on “Automatic”.
  • Next, turn off and on your Xbox 360.
  • The final step is to start the “Netflix” app.

How to Fix Netflix Code NW-1-19 on Samsung TV?

In an instance wherein you come across the Netflix error NW-1-19 on the Samsung TV, ensure that the device’s software is not outdated. You can perform a software update to fix the error. Along with that, we will suggest you to reinstall Netflix on your TV. The bugs present in the application itself should get removed after installing it again. 

Let us now look at more relevant information associated with this in the upcoming sub-section.

Fix 1: Update Samsung TV Software and Reinstall Netflix

For doing away with the Netflix error code NW-1-19 on the Samsung TV, we will first update the software of your device. It can be updated by visiting Support in its menu. After the updates have been installed, you can uninstall Netflix. After some time, you can install an updated version of the software.

  • Begin with restarting your Samsung TV.
  • If you use an “Ethernet Cable”, then check that it has been properly attached.
  • Ensure that the correct wireless network has been connected to the device and the wireless network password is correct too. 
  • The fourth step is to uninstall and reinstall the “Netflix” app from your Samsung TV.
  • Now, open the “Menu” of the TV. 
  • Next, select “Support”.
  • Click on “Software update”. Ensure that the current version has been installed. 
  • Now, open the “Menu” again. 
  • Select “SmartHub” and then “SmartHub Reset”.
  • You will be required to provide the correct “PIN” to proceed.
  • Then check that the streaming plan is right and also renew it if needed. 
  • Download any updates available for the “Netflix” app. Then log out and log in again. 
Let’s Wind Up

The Netflix code NW-1-19 error may seem like a big problem especially when you are experiencing it for the first time. An internet connection with poor speed is one of the reasons for seeing this error code on devices like Samsung TV, Xbox, Roku, etc. Therefore, you should always opt for an internet plan that has good speed. Additionally, you can ensure that the DNS settings of your streaming device have been correctly entered. Sometimes, simply restarting your smart device can also work in clearing this Netflix error. In this blog, we tried to help you with every fix and tip to smoothly clear away the error. 

So, we solved your problem, didn’t we? Allow us to solve your other problems too! If the Netflix code UI-800-2 or Netflix TVQ PM 103 is not letting you watch TV shows on the app, then explore our solutions in just a tap.

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