Fix HP Officejet Pro 6830 Printhead Problem, Replacement, Clean Printhead

Fix HP Officejet Pro 6830 Printhead Problem, Replacement, Clean Printhead

The HP Officejet Pro 6830 Printer is helpful for good quality prints. One might face problems while using the printer when a fault arises in the printhead. Consequently, you may also witness error messages stating “Printhead Failure” as well as “Problem with the Printhead”. The reasons behind this printhead error can range from failed alignment and blockages to dusty printheads and expired ink cartridges. For dealing with the issue of the HP OfficeJet Pro 6830 problem with the printhead, our team with experience in offering printer support has found numerous ways to troubleshoot this printhead problem.

If the HP 6830 problem with the printhead is the source of your trouble too, then we are here to lend you a helping hand. In this blog, we will be introducing several easy fixes to fix this problem in the shortest time. These fixes will be about resetting your device, cleaning its printhead, checking the ink cartridges, using the Advanced Printer Diagnostic Test, and more.

In this blog, we will be considering many things to understand in detail the issue of the HP 6830 Printer’s printhead failure. To know more with respect to the same, you can read this summary:

What is the HP Officejet Pro 6830 Printhead Problem?

Sometimes when you are using your HP 6830 Printer, you may come across certain issues with the prints. These issues may be arising due to the HP OfficeJet Pro 6830 printhead failure. Reasons like clogging can cause this usual problem with your HP Officejet Pro 6830 Printer. As you would know, the printhead is an important part of an HP printer that is responsible for transferring ink onto a page via the nozzles. Sometimes the ink gets collected in the device’s nozzles or dries up and results in clogging. It is not uncommon for your device to go through periodic clogging and cause problems with the printhead.

The problem with this device’s printhead can also occur when it sits idle for a long time. Old and poor quality ink can also cause blockages, particularly the black ink as it contains powdered graphite that settles over time. Additionally, the microelectronics in the head can burn out and result in HP printhead problems. With suitable HP 6830 printhead error fixes, these causes can be removed. Thus, the error will not appear any longer.

Reasons Behind HP OfficeJet Pro 6830 Problem with Printhead

Let us now study why the HP OfficeJet 6830 printhead issue occurs after all. Below, we have collected certain reasons responsible for the occurrence of the issue. 

  • You may not have used your device for a long time. Thus, blockages would have occurred specifically around the printhead area.
  • Your machine’s ink may have dehydrated.
  • The environment around your HP printer may not be suitable. It may be encouraging blockages or dust to gather inside your printer.
  • The ink cartridges may either be expired or old. They may also be of poor quality.
  • The black ink in your printer’s cartridge may have dried out due to the presence of powdered graphite in it.

How to Fix the Printhead in HP OfficeJet Pro 6830?

The HP 6830 printhead problem can be fixed by changing the ink cartridges of your device along with cleaning the printhead. Cleaning the printhead of your device is the next way to resolve the issue. In addition to this, you can check the position of the ink cartridges, ensure that the chip isn’t scratched, reset your printer, etc.

Gladly, we know various other ways also to troubleshoot the problem with the printhead of your HP Officejet Pro 6830 Printer. Let’s read ahead to find out what these fixes are.

Fix 1: Print Nozzle Check Pattern

Printing a nozzle check pattern will help you identify the colors that are affected and causing the HP 6830 problem with printhead error. To print this pattern, you can find Tools on your HP 6830 Printer. Using this, please opt for the Print Quality Report option. Press Ok in case any problematic message appears. Then go to Settings and again select Ok. After this, you can visit Tools one more time and pick the option of Clean Printhead.

Learn how to perform this fix in 6 steps.

1. First, select “Tools” on your HP Officejet Pro 6830 Printer.

2. Select “Print quality report”.

3. Resolve any error messages while printing the “Print quality report” and press “Ok”.

4. Now, select “Settings” from the menu and again press “Ok”.

5. Select “Tools” and then press “Ok”.

6. Select “Clean printhead” from the Tools menu and press “Ok”.

The process to clean the printhead of your HP printer can take some time. After the process is complete, check for the presence of the HP OfficeJet Pro 6830 problem with the printhead.

Fix 2: Change Ink Cartridge and Clean Printhead

Another way to fix the HP 6830 printhead error is by changing its ink cartridges at first and then cleaning its printhead. Access your device’s cover, change the cartridges of your printer, and detach its power cord. Start removing the screws that are available on the top cover. Ensure that no plastic location tape is sticking here. Then take off the screws fixed at the printhead’s base. After this, you can access the printhead, take it out, and then flip it. You can clean the printhead’s bottom afterwards.

This fix can look a bit time-taking but is surely effective. See here how you can do it:

Clean Printerhead - hp 6830 problem with printhead

1. Open the printhead printer cover to change the ink cartridges.

2. Remove the power cord

3. Take off screws from the inner top cover and lift it.

4. The next step is to handle the plastic location tape and remove it.

5. Now, remove the screws at the base of the printhead. 

6. Lift the printhead gently and keep it upside down

7. Ensure that you don’t remove any cables.

8. Take a lint-free cloth and clean the bottom of the printhead.

9. Now, put all the parts back to their original place.

10. Connect the power cord.

11. Turn on your HP Officejet Pro 6830 Printer.

12. On the “Control Panel” of the device, swipe towards the left.

13. Select “Setup” or “Printer maintenance”.

14. Next, choose “Clean printhead”.

15. Wait till the process is complete and then you can use your printer as usual.

If your HP OfficeJet Pro 6830’s clean printhead is not working either, then something may be unusual about the position of its cartridges. To know how to check their position, please visit the next section.

Fix 3: Ensure the Position of Cartridge

When the ink cartridge has not been properly working or installed, it will not fit correctly. Also, when you have not arranged the plastic tabs, they will not be rightly aligned. As a result, problems will emerge with the printhead of your HP 6830 device. For that reason, we will advise you to check that the cartridge locks into the position and its plastics tabs have been correctly aligned. Try not to bend them too much or else they will get damaged.
These actions should help in resolving the problems with the printhead of your HP printer. In case the printhead does not seem to correctly function even now, there may be nothing wrong with the position of the cartridges. The real culprit behind the HP printer OfficeJet Pro 6830 printhead problem may be some other factor.

Fix 4: Check the Position of Smart Chip

Surprisingly, a skewed chip or a slipped chip can sometimes be the cause of the printhead problem with your HP Officejet Pro 6830 Printer. As a useful fix for the Printhead error on HP OfficeJet Pro 6830, you can remove the cartridges that have been refilled and check the placement as well as the alignment of the smart chip. In case the position of the smart chip does not seem right, you may need to replace the refilled cartridges. While replacing the refilled cartridges, ensure that you place them in the correct position. After this has been done, you should consider using your HP printer to check whether or not the printhead issue has been fixed.

Fix 5: Ensure Chip is not Scratched

Just like a skewed chip or a slipped chip, a chip with scratches on the surface will also cause the HP Officejet Pro 6830 problem with the printhead. So, you should always check that there are no scratches present on the chip’s surface. If you find the surface to be scratched, replacing the cartridge will be the best fix. 

Pro Tip: We will suggest you get the new HP 934/935 cartridges for your printer. These are original HP cartridges and will help you fix the chip problem. Once the problem of the chip has been fixed, the printhead issue will also be resolved.

Fix 6: Reset your HP Printer

Resetting your HP printer can immediately troubleshoot the HP Officejet Pro 6830 printhead problem. To reset this model of HP printer, you can first enter the main menu. After entering it, you can select Back and then hit Cancel. After this, you have to make a selection for Back and Cancel one more time. Then visit the Service menu and look for the Reset option. Now, pick the option of Semi-full Reset and wait for some time. Your HP Officejet Pro 6830 Printer will soon be reset. Later, the printhead will begin working as usual.

Follow this procedure to reset your HP printer in the correct manner:

reset hp printer - hp officejet pro 6830 problem with printhead

1. Go to the main menu of your HP Officejet Pro 6830 Printer.

2. Next, choose “Back”, then “Cancel”, then again “Back”, and “Cancel”.

3. Now, find the “Reset” menu from the “Service” menu.

4. Choose “Semi-full reset”.

5. Allow the device to finish the reset procedure. 

The procedure to reset your HP printer can take up to a few minutes. You will be requested to not interfere with the procedure in any way. Also, avoid turning off your HP printer while the procedure is running.

Fix 7: Check Ink Levels in Cartridge

The printhead failure issue with your HP Officejet Pro 6830 Printer can turn up when the ink levels are low. To get your printer working again, you will have to get the ink levels checked. If the cartridge lacks adequate ink levels, get it filled up and the printhead problems in HP 6830 Printer would not bother you.

On the off chance that the ink levels of your HP printer are sufficient, the reason behind the printhead failure may be something other than this. We will advise you to go through the measure provided in the next section for more help.

Fix 8: Clean and Align Printhead

Cleaning and then aligning the printhead will set right its installation positions, thus clearing the HP Officejet Pro 6830 problem with the printhead. Also, if there is any fault with the colors or lines, then they too will be corrected via this process. 

You can opt for Printer Maintenance by visiting the Control Panel of your device. Then you can select the Clean Printhead option. After printing the quality test page, you can align the printhead. After this, you can print the quality test one more time to check whether or not the alignment of the printhead has been correctly done.

This fix is only 4 steps long.

1. From your device’s Control Panel, choose “Printer maintenance”.

2. Then select the option of “Clean printhead”. Now, a print quality test will begin to print.

3. The third step is to choose “Align printhead”.

4. Generate a print quality test again once the third step is successful.

Fix 9: Advanced Printer Diagnostic Test for Ink Mist

Once in a while, ink mist or small ink droplets can interfere with the functioning of the HP printer parts which could also cause issues with the printhead. You can replace the printhead when ink mist becomes too big of a problem. Before you look for a fix to escape the ink mist on your device, you need to assure that the ink mist is the real culprit for the HP Officejet Pro 6830 problem with the printhead. To check the same, you can run an advanced printer diagnostic test. If the results of this test indicate that ink mist is affecting this part of your device, then you should go ahead with the HP 6830 printhead removal. After the removal, you can opt for its replacement.

Pro Tip: We will advise you to use only plain paper for this method. 

Fix 10: Perform Tap 41 Printhead Test

As you would know, you will not be in a position to use your HP printer when a printhead failure occurs. To determine the reason behind the printhead failure, you can follow the procedure given in this section. This procedure will guide you in running the Tap 41 Printhead Test. To start this test, you can select Back, hit Cancel, tap on Back, and press Cancel one more time. Now, you will reach the Service or Support menu. From this menu, you can opt for Special Reports. Select Print Mech Button Tap and enter 41 as the value of the code.

To know the further instructions, you can read here.

1. On the touch display of your HP printer, press “Back”, then “Cancel”, then “Back”, and lastly “Cancel” to land on the “Service”/”Support” menu. 

2. Now, select the “Service” menu and tap “Ok”.

3. Then, go to the “Special Reports” menu using the arrow keys and press “Ok”.

4. To open the “Print mech button tap” menu, use the arrow keys again. Then press “Ok”.

5. When you see “code = 0” on the display, change the value to “41” by pressing the right arrow key.

6. When you get “Code = 41”, press “Ok” and a diagnostic test pattern will begin to print.

7. Examine the 4th line of the report. If it states “Pen Status: Pen Ok”, then that means the printhead of your printer is stable. 

Note: In case the 4th line of the printed report does not say “Pen Status: Pen OK”, you may need to replace the printhead of the device. 

Fix 11: Clean Printhead Assembly

When a connectivity problem with your printer or cartridge springs up, you are likely to see the problem with the printhead HP Officejet Pro 6830. We will recommend you to clean the printhead assembly. For cleaning the printhead assembly, you have to hold the release latch/lever of your HP printer’s printhead. Take out the printhead and then use a slightly wet piece of clean cloth for cleaning the contacts. Keep cleaning the contacts till you see no traces of ink on them. Now, you can place the printhead assembly back to its original position as well as push down the release latch.

Here, we have explained how to remove the printhead on the HP 6830 Printer. You can also find out how to perform this procedure in 7 steps.

1. First, remove the printhead assembly by holding up the lever or the release latch of the printhead. 

2. Now, remove the printhead.

3. Next, take a damp cloth and clean the printhead contacts from bottom to top.

4. Keep cleaning the printhead contacts till you see no trace of ink remains. 

5. Then position back the printhead assembly.

6. Press down the latch to lock the printhead assembly.

7. The final step involves printing a test pattern.

Fix 12: Clean Printhead with Warm Water

In this fix, we will teach you how to clean the printhead of your HP Officejet Pro 6830 Printer with warm water. To begin, you have to remove the cartridges of your device. Pull the lever that you can see and ensure that the printhead gets unlocked. Lifting the printhead upwards, the ink ports have to be placed in a sink. Then you can fill the sink with warm water and let it stay in the bowl for at least 2 minutes. Later on, you can wipe the water off the electrical contacts and reposition the printhead in your device.

Words of Caution: While you use water to clean your HP printer’s printhead, ensure that the water is warm and not hot. Not ensuring the same may cause damages to your HP printer.

Let us read the following 9 steps to understand more about this fix:

1. Take out the ink cartridges from your HP printer.

2. You will see a lever adjacent to the carriage assembly. Pull it up for unlocking the printhead.

3. Take out the printhead by lifting it upwards. 

4. Place the ink ports in a sink and put warm water into these for 2 minutes. 

5. Fully dry the water from the electrical contacts with a lint-free towel.

6. Place the printhead back into its original position. 

7. In case you see a “Replace printhead” message on the display, turn off and on the device.

8. Place the ink cartridges back into the device. After this, the “New printhead” message will be delayed. 

9. Launch “Clean printhead” if necessary. For this, select “Tools” and tap “Clean printhead”.

This is how the HP OfficeJet Pro 6830 printhead cleaning procedure has to be executed. As you can see, this procedure is simple and may not necessarily require much time for doing it.

Fix 13: Enhance Ink Flow of Printhead

Issues with the HP printer’s printhead can be witnessed when the flow of ink isn’t enough. Therefore, by enhancing the ink flow, you can get help in doing away with the HP 6830 problem with the printhead. To establish the same, you can start the printing machine and safely take out the cartridges. Then you can fill one eyedropper with some amount of distilled water. Pour a few drops of it in the ink port and then reposition the cartridges. Then run the procedure to clean the printhead for finishing this fix.

If you want to learn more about how to enhance the ink flow of your printhead, you can see the 6 steps given here and follow them.

1. Turn on your device.

2. Access and remove the ink cartridges from the carriage. 

3. Now, fill an eyedropper with distilled water.

4. Pour 10 to 15 drops of the distilled water into the ink port that is affected.

5. Next, put the ink cartridges back.

6. Activate “Clean printhead”. For this, press the “Gear” icon on the Control Panel. Choose “Printer maintenance” and then choose “Clean printhead”.

Pro Tip: Perform this procedure several times in case you feel the need or if the HP OfficeJet Pro 6830 problem with the printhead can still be observed.

 Frequently Asked Questions

This blog is also inclusive of the most commonly asked questions. We believe that reading the FAQs shown here will also guide you in troubleshooting this problem.

1. What is a printhead on HP 6830 Printer?

On your HP 6830 Printer, the printhead can be understood as a component that serves the function of transferring the ink on the page. To do so, it gives the output of small ink droplets through its nozzles. Thus, a print gets created.

2. How do I fix the printhead on my HP 6830 Printer?

To fix the printhead of your HP 6830 Printer, you can first clean this part. If this doesn’t fix the issue, then you can change the printer’s ink cartridges, check that the cartridges and chip have been correctly installed, reset your device as well as ensure that the ink levels in the cartridge are sufficient.

3. How to replace the printhead on my HP OfficeJet Pro 6830?

For replacing the printhead of your HP OfficeJet Pro 6830 Printer, you can access the cartridge’s door and remove every cartridge that is placed inside. After this, the lever near the printhead has to be pressed. Then you can remove the printhead in a gentle manner. Now, you can replace it and install it again in your printer.

4. Can I manually fix the printhead in HP 6830 Printer?

First, you can manually try to solve the issues with the HP 6830 Printer’s printhead. The manual approach will consist of fixes such as resetting your printer and cleaning the printhead. In case you’re not able to solve it on your own, you can take the help of HP Printer Support.

To Briefly Paraphrase

The printhead is the heart of your HP OfficeJet Pro 6830 Printer. So, it is essential to keep it working. For ensuring the same, you need to keep this part of your printer in top condition. For preventing the HP 6830 problem with the printhead, you can always see to it that its ink cartridges are clean, original, and not of poor quality. To prevent the issue, you can change the ink cartridges when required, ensure that the printhead is aligned, and keep the flow of ink enhanced. We hope you used our fixes to troubleshoot the printhead problem to the core and got back to printing in the quickest time possible.

You will be happy to know that along with being the experts at resolving problems with the printhead of the HP 6830 Printer, we excel at fixing the HP printer offline error as well. In addition to this, we have crafted an HP printer troubleshooting guide to help you fix other kinds of errors. Do take a look at these. 

Did you love this blog? Drop us a line. We will be glad to read your comments!

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Joseph Dau
4 years ago

my printer keeps notifying me that the printhead appears to be missing not detected or incorrectly installed. does this mean it needs to be replaced? if so exactly where does one get a new one and under what conditions??

Richard Johnson
4 years ago
Reply to  Joseph Dau

I just replaced ONLY the black cartridge…the 3 color cartridges I don’t need. I just use black prints. suddenly after finally getting good copies, a message appears: printhead problem….It does not say what exactly the problem is…
how does this get fixed?

Oscar Pernillo
4 years ago

Very frustrated: i got a new print HP Office pro 6830 printer; one and half year ago, i printed more less 200 pages and the same problem with the print head. resolve problem do not buy any more HP.

SuzAnne Sherrill
4 years ago

Problem with printerhead error report, push OK to get back to menu. Did everything mentioned here and got new printerhead after nothing worked. Still stopped working after four pages and gave error report. Next printer, Epson and getting a $50 off of it for this dead printer as tradein at Best Buy!

John Mech
4 years ago

My 6830 printer suddenly developed a printhead problem when I replaced a yellow ink cartridge ( I always use genuine hp colours). The self cleaning doesnt work and manual cleaning has also failed.Having changed all colours recently I’m now left with all 4 cartridges plus newly purchased spares which are now absolutely useless and they are not exactly cheap.I think I should be refunded for all these now useless cartridges.

4 years ago

I have Hp officejet Pro 6830, I try to clean the printerhead in Printer maniteance and its not ever working. I took out the printerhead and clean it with Isopropyl twice and its still isn’t working

4 years ago

This is a POS ? Just Don’t buy HP anymore. Problem solved.

4 years ago

We bought new black ink cartridge. Printed fine for a while and then got the printhead error message. There is still plenty of black ink in the cartridge and there is still ink in the color cartridges. Error only appeared for the black ink cartridge. Not sure if putting in another new 924XL cartridge will help.

michael vasquez
4 years ago

what a piece of junk 6830 is . what a bunch of grifters you people are !

Vanessa Cole
4 years ago

I have a HP Officejet Pro 6830, that keeps telling me there is a problem with the printer head, the self clean doesn’t even want to work any more. You mention to replace the printer head, we had a look at it and i understand with this printer the printer head cannot be changed. Basically it has to be thrown away and a new one purchased. This is not acceptable, the printer is not even 4 years old. Please advise

piss off
5 years ago

This is my 3rd HP printer. They are POS nd I will never buy from them anymore!!!